Senior Product Analyst

📋 Description

• • As a Senior Product Analyst at Front Careers LLC in Santiago, Chile, you will play a pivotal role in shaping product strategy by transforming data into actionable insights that drive high-impact decisions across the product lifecycle. Your work will directly influence how Front enhances its customer operations platform for B2B clients like Uber Freight, Navan, and Stripe, ensuring the company scales without losing connection with its users.
• • You will partner closely with Engineering, Product, Design, and cross-functional analytics teams to identify opportunities, evaluate experiments, monitor key performance indicators, and advocate for data-informed prioritization — turning complex datasets into clear recommendations that align with business goals and customer needs.
• • Front is a rapidly growing, venture-backed company (with $204M raised from Sequoia Capital, Salesforce Ventures, and notable tech leaders) recognized for its exceptional workplace culture, including accolades from Great Place to Work, Built In, USA Today, Fortune, Inc., and Forbes. Joining Front means contributing to a mission-driven organization at the forefront of AI-powered customer support innovation.
• • In this role, you will deepen your expertise in product analytics, experimentation, and strategic decision-making while gaining exposure to cutting-edge AI applications in customer operations. You’ll have the opportunity to influence product direction at scale, build a data-driven culture across the organization, and grow as a trusted advisor to product and leadership teams.
• • Making actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behavior
• • Partnering closely with Engineering, Product, Design, and analytics functions across the company to identify opportunities, drive key metrics, and set strategy across multiple product areas
• • Generating insights by conducting exploratory analysis, assessing trends, and analyzing A/B tests
• • Evangelizing insights and scaling access to product data, building a data-driven culture across the company
• • Collaborating with other data & analytics functions to ensure we have the right data
• • Conducting opportunity sizing and forecasting to support product investment decisions
• • Developing and maintaining dashboards and reports that track product health and user adoption
• • Mentoring junior analysts and promoting best practices in data quality, documentation, and analytical rigor
• • Staying current with emerging tools and methodologies in product analytics, including AI-assisted insight generation
• • Presenting findings to stakeholders at all levels, from individual contributors to executive leadership, with clarity and impact