Fyxer Inc. logo

Senior Product Designer

Job Overview

Location

London

Job Type

Full-time

Category

Product Designer

Date Posted

May 16, 2026

Full Job Description

đź“‹ Description

  • • Design product experiences rooted in human behaviour—motivation, habit, and friction—before screens or components, using deep user insights to drive product decisions.
  • • Lead product design at a high-growth startup where you are the most senior design hire, serving as the instinctive first point of contact across the company for all product, experience, and communication decisions.
  • • Collaborate directly with an existing designer, an early-product manager hire, and engineers to shape foundational product experiences and define design-process norms.
  • • Ship high-quality, premium product interfaces with speed and precision, using Figma, ShadCN, and Tailwind CSS while maintaining coherence across web and mobile web platforms.
  • • Design AI-powered productivity features including live transcription tools, personalized AI draft generation that adapts to individual communication styles, and complex cross-surface workflows that feel effortless despite underlying complexity.
  • • Create interaction designs for real-time notetaking systems that surface contextual insights without overwhelming users, ensuring calm, intuitive, and coherent experiences.
  • • Build and align design systems with engineering workflows using components compatible with ShadCN, Tailwind CSS, and V0, ensuring seamless integration with AI-assisted development pipelines.
  • • Conduct independent user research—including user interviews, session recording analysis, and survey interpretation—to validate, challenge, or pivot design directions with data-backed reasoning.
  • • Work closely with engineers to understand technical constraints and co-create solutions that balance ambition with feasibility, avoiding static handoffs in favor of collaborative implementation.
  • • Design custom internal tooling that empowers the engineering team with design-aligned components and workflows, reducing friction between product and engineering.
  • • Think natively in AI-native design contexts—understanding how AI-generated outputs impact user trust, perception of control, and interface predictability—and design accordingly.
  • • Own end-to-end design ownership in a fast-moving, early-stage environment where processes are not inherited but built from scratch, adapting quickly as the product and team evolve.
  • • Use PostHog for analytics, session recordings, and surveys to inform design decisions and measure user behaviour across the product.
  • • Shape how the company thinks about its users by consistently applying a human-behaviour-first lens to product strategy, prioritizing understanding over aesthetics.
  • • Deliver scalable design systems that remain coherent as teams move rapidly with AI-assisted development, ensuring consistency across all touchpoints without sacrificing speed or quality.
  • • Drive the creation of products where AI is not a gimmick but a natural, daily habit—designing experiences that make complex functionality feel simple, invisible, and intuitive.
  • • Be instrumental in defining the foundational relationship between product design and product management, helping to establish norms that scale as the company grows.
  • • Maintain high standards of craft and execution without compromising velocity, ensuring every shipped feature feels polished and intentional.
  • • Operate with autonomy and ownership in a small, exceptional team where impact is direct and visibility is high, accelerating into senior responsibilities faster than at traditional organizations.

Skills & Technologies

Design
Senior
Onsite

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About Fyxer Inc.

Fyxer is a technology company that provides a platform for managing and resolving customer support issues. Their service aims to streamline the customer service process by offering tools for ticket management, communication, and analytics. The platform is designed to help businesses improve their customer support efficiency and customer satisfaction. Fyxer focuses on delivering a user-friendly interface and robust features to handle a wide range of support needs. They cater to businesses looking to optimize their customer service operations and build stronger customer relationships through effective issue resolution and communication strategies. Their goal is to empower businesses with the technology to deliver exceptional support experiences.

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