Senior Salesforce Administrator (Hybrid)

Homebase Labs Inc.

Job Overview

Location

Houston

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Salesforce Administrator at Homebase Labs Inc., you will play a pivotal role in enabling the teams that serve and grow customers by owning and optimizing Service Cloud administration, including case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and support workflows that power the Customer Experience.
• Day to day, you will serve as the first responder for Salesforce admin requests from Sales and Support—managing user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates—while triaging and managing the RevOps request queue in Linear, prioritizing tickets, and escalating complex builds to senior RevOps engineers with clear context.
• You will join a bold, fast-moving team at Homebase that is obsessed with helping small businesses thrive, where you’ll build with empathy, act with urgency, and take big swings that drive real-world impact as part of a culture that celebrates wins as a team.
• In this role, you will build and maintain declarative automation (Flows, validation rules, approval processes), maintain data hygiene and integrity, support GTM tech stack integrations (Talkdesk, Calendly, etc.), create documentation and user guides, and use AI tools to accelerate your work—allowing you to deepen your expertise in Salesforce administration, improve team productivity, and contribute to scalable, reliable systems that enhance customer experiences.

🎯 Requirements

• 3+ years of hands-on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed
• Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred
• Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge
• Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards
• Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high-volume request queue
• Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.)
• Strong service orientation and clear communication—comfortable partnering directly with Sales and Support stakeholders
• Strong organizational skills—able to prioritize and move a high volume of requests with clarity
• AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work, documentation, and troubleshooting

🏖️ Benefits

• Ownership & Financial Security: Stock options + 401(k) with 4% match
• Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
• Paid Time Off: Flexible PTO + company holidays + designated focus periods
• AI access, for real: Access to paid AI tools with minimal restrictions to build, experiment, and level up your craft
• Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
• Protection Plans: Life insurance + short/long-term disability coverage
• Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
• Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
• Our Hybrid Rhythm: Required in-office days Monday–Thursday to collaborate, build connections, and make better decisions as a team

Skills & Technologies

Senior

Hybrid

Degree Required

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Homebase Labs Inc.

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About Homebase Labs Inc.

Homebase Labs Inc. provides cloud-based workforce management software for small and medium-sized businesses. The platform combines employee scheduling, time tracking, team messaging, and HR tools into one integrated solution. It enables managers to create and publish schedules, track labor costs, automate payroll exports, and ensure compliance with labor regulations. Employees use the mobile app to clock in, swap shifts, request time off, and communicate with coworkers. Founded in 2014, the company serves restaurants, retail shops, salons, and other service businesses across the United States to streamline operations and reduce administrative workload.

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