Senior Software Engineer

📋 Description

• • Join Lorikeet Software Pty Ltd, a pioneering company revolutionizing customer support for complex businesses like fintechs, healthtechs, marketplaces, and delivery services.
• • We are building a powerful AI-driven customer support platform from the ground up, with the core belief that most support interactions can and should be automated through transparent, customizable AI.
• • Our vision empowers support teams to shift their focus from high-volume, repetitive ticket handling to managing sophisticated automation and engaging with complex, high-value customer issues.
• • Beyond automation, we aim to enable support teams to deliver personalized, concierge-level service, elevating the customer experience.
• • Lorikeet is founded by experienced leaders: Jamie, an early member of Google's generative AI team, and Steve, who has a proven track record of building operational tools at Stripe.
• • Our broader team comprises talent from esteemed organizations such as Stripe, Canva, Atlassian, Dropbox, and Dovetail, bringing a wealth of diverse expertise.
• • We are experiencing rapid growth, boasting paying customers, significant revenue, and a robust sales pipeline.
• • Lorikeet has successfully secured over USD $50 million in funding from prominent venture capital firms and angel investors, including QED, Blackbird, Square Peg, and influential industry figures like Claire Hughes Johnson (ex-Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).
• • Our global clientele includes leading enterprises such as the largest telehealth provider in Australia, a prominent US-based bank for teenagers, a major NFT marketplace by trading volume, a significant Web3 gaming company, and other enterprise clients managing over 1 million support tickets annually.
• • This role offers a unique opportunity within an engineering-led culture where technical founders are deeply involved, and every team member contributes to building an exceptional product by working directly with users.
• • Engineers at Lorikeet are empowered to tackle challenging problems, conceptualize solutions, and manage their implementation from inception to deployment, increasingly leveraging agent-assisted workflows.
• • You will be at the forefront of innovation, working with coding agents as a central component of our development process. This involves more than just using AI for code completion; it requires applying strong engineering judgment to effectively prompt agents, iterate rapidly, establish robust feedback loops (including tests, linters, and context systems), and meticulously review outputs before they reach production.
• • If you have experience shipping end-to-end features through agent conversations—prompting, reviewing, iterating, and deploying—you will find a highly compatible and stimulating environment here.
• • We are defining the future of AI-first SaaS products, exploring uncharted territory in UI/UX, capabilities, and data models.
• • The AI agent challenges we address extend beyond the current state-of-the-art in major research institutions.
• • Our technology stack is built with TypeScript, React/Remix, PrismaORM, NestJS, and Python. While proficiency in the entire stack is beneficial, we value adaptable engineers who can quickly learn new technologies.
• • We foster a warm, mature, and flexible culture that prioritizes in-person collaboration in our Surry Hills office while accommodating the needs of team members with families, emphasizing efficiency and work-life balance.
• • Our culture is characterized by low ego, high trust, and zero tolerance for difficult individuals.
• • We are committed to building a diverse team and actively encourage applications from individuals belonging to underrepresented backgrounds, valuing user obsession and a strong desire to learn over traditional qualifications.
• • This position offers competitive compensation, high performance expectations, and significant growth potential, aiming to match unicorn/scale-up base salaries and provide a substantial equity stake.
• • Engineers are recognized as owners and investors, receiving the same monthly investor updates shared with our backers.
• • As a Senior Software Engineer, you will play a pivotal role in developing groundbreaking solutions that redefine the customer support landscape.
• • You will collaborate closely with coding agents, integrating them as a fundamental part of your development workflow to enhance productivity and innovation.
• • Your responsibilities will include building the necessary tooling and feedback systems to optimize agent effectiveness.
• • You will apply critical engineering judgment to ensure the quality and readiness of AI-generated code for production deployment.
• • This role offers the chance to own challenging projects from conception through to successful production deployment, contributing significantly to an AI-first product vision.
• • You will be instrumental in defining the practical application of AI-first product development, shaping the UI/UX, capabilities, and data models of our innovative platform.
• • The role involves navigating a wide-open problem space, requiring creative problem-solving and strategic technical decision-making.
• • You will have the opportunity to mentor and guide less experienced engineers, fostering a collaborative and growth-oriented team environment.
• • This is a career-defining opportunity to experience rapid professional growth within a dynamic and fast-paced company.