Senior SRE Engineer - San Francisco

📋 Description

• • Plaud Inc. is at the forefront of revolutionizing professional productivity with its AI work companion, a solution already embraced by over 1.5 million users worldwide since its inception in 2023. We are dedicated to amplifying human intelligence by developing next-generation intelligence infrastructure and interfaces that seamlessly capture, extract, and leverage insights from spoken words, auditory cues, visual information, and cognitive thought processes. As a Delaware-incorporated, San Francisco-based entity, Plaud is uniquely positioned at the intersection of hardware and software innovation, pushing the boundaries of human-AI interaction. Our unwavering commitment to data security and privacy is underscored by our adherence to stringent global standards, including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.
• • We are seeking a highly skilled and experienced Senior SRE Engineer to join our dynamic team in San Francisco. In this critical role, you will be instrumental in ensuring the unwavering reliability, performance, and scalability of Plaud.ai’s cutting-edge AI products. You will be responsible for designing, implementing, and operating highly available, cloud-native systems specifically architected to handle demanding AI workloads. This position offers a unique opportunity to shape the future of AI-driven productivity tools and contribute directly to our rapid global expansion.
• • Your core responsibilities will encompass owning production reliability end-to-end. This includes establishing robust incident response protocols, refining on-call practices to ensure minimal downtime, and fostering a culture of proactive problem-solving. You will be a key architect in building comprehensive observability systems, integrating advanced metrics, logging, and tracing capabilities to provide deep insights into system behavior. Furthermore, you will champion the definition and management of Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets, collaborating closely with engineering teams to align on reliability targets.
• • A significant aspect of this role involves driving postmortems for any incidents, meticulously analyzing root causes, and implementing sustainable reliability improvements across the entire platform. You will lead incident response efforts, ensuring swift and effective resolution while also focusing on continuous improvement to prevent recurrence. Your role will extend to partnering closely with product and engineering teams from the initial design phases, embedding reliability considerations into architectural decisions and development processes. By improving observability and operational maturity, you will ensure our systems are not only performant but also resilient and easily manageable at scale.
• • This is an exceptional opportunity to work within a bootstrapped, rapidly growing, and profitable company that has achieved a $250 million revenue run rate in just three years. You will be at the forefront of defining the next-generation paradigm for human-AI interaction, gaining invaluable exposure to cutting-edge AI for professional tools. You will collaborate with a team of passionate, innovative, and customer-focused individuals who are dedicated to pushing the envelope. Plaud fosters a culture that champions continuous learning, rapid career development, and a vibrant, creativity-fueled work atmosphere. We offer market-competitive compensation, global exposure, and a chance to make a tangible impact on a product loved by millions.
• • As a Senior SRE Engineer, you will be a guardian of our platform's integrity. You will tackle complex challenges related to distributed systems, cloud infrastructure, and the unique demands of AI/ML workloads. Your expertise will be crucial in maintaining the high availability and performance that our rapidly growing user base expects. You will have the autonomy to implement best practices, introduce new technologies, and influence the technical direction of our infrastructure. This role is ideal for a seasoned SRE professional who thrives in a fast-paced environment and is eager to contribute to a company that is fundamentally changing how professionals work and interact with AI.