Senior Staff Platform Ops Engineer

Press Ganey Associates, LLC

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Staff Platform Ops Engineer at Press Ganey, you will lead the technical direction, architecture, and evolution of the internal platform, defining how capabilities are designed, standardized, and adopted across the organization to enable a scalable, self-service model for application teams. This role is critical in transitioning from legacy, snowflake environments to a modern, standardized Azure-based platform, directly improving developer experience and operational reliability at scale.
• You will define and evolve the platform’s architecture and technical strategy, ensuring alignment with business and engineering goals; establish and drive platform standards, patterns, and best practices across infrastructure, deployment, and observability; lead the design of Azure landing zones, shared services, and platform capabilities that support scalable, self-service application development; guide the development and standardization of infrastructure as code (IaC) modules and frameworks to reduce variability and eliminate snowflake environments; drive the evolution of CI/CD and deployment strategies for consistent and efficient software delivery; champion developer experience by ensuring platform capabilities are intuitive, well-documented, and easy to adopt; partner with engineering teams to drive adoption of platform capabilities, golden paths, and self-service workflows; define expectations and frameworks for platform reliability, observability, and operational excellence; collaborate with SRE and engineering leadership to mature reliability practices such as SLIs, SLOs, and incident response models; provide technical leadership and mentorship across the Platform Operations team and broader engineering organization; and evaluate emerging technologies to continuously improve the platform in response to evolving business and technical needs.
• You will join a mission-driven organization where success is fueled by world-class talent, collaboration, and a passion for continuous improvement. Press Ganey’s culture is built on values that energize customer relationships, emphasize personal ownership, commit to learning, dare to innovate, and thrive through collective effort—creating an environment where your technical leadership will directly contribute to trusted advisor status with global brands.
• In this role, you will have the opportunity to shape the future of platform engineering at Press Ganey, influence technical direction without direct authority, mentor engineers across teams, and drive adoption of modern cloud practices that enhance scalability, reliability, and developer productivity. You will gain deep impact in enterprise-scale Azure platform evolution while working remotely within a company committed to diversity, inclusion, and equitable opportunity.

🎯 Requirements

• Extensive experience in cloud platform engineering, DevOps, or infrastructure architecture with a strong focus on building shared platforms and systems.
• Deep expertise in Microsoft Azure, including networking, identity, compute, and platform design for multi-environment or enterprise-scale systems.
• Expert-level experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including designing and maintaining reusable modules and platform frameworks.
• Strong experience designing and standardizing CI/CD pipelines, deployment models, and automation strategies.
• Deep understanding of observability, reliability, and operational visibility, including monitoring, logging, and alerting frameworks.
• Proven ability to define and enforce engineering standards, patterns, and best practices across teams.

🏖️ Benefits

• Competitive base salary range of $110,000 to $167,000, with eligibility for discretionary bonus or commission tied to achieved results.
• Comprehensive benefits package supporting health, wellness, and financial security as part of Press Ganey’s commitment to employee well-being.
• Opportunity to work remotely within the USA, enabling flexibility while contributing to a mission-driven organization focused on improving human experiences globally.
• Access to continuous learning and professional growth in a culture that values innovation, mentorship, and technical excellence.
• Inclusive workplace dedicated to diversity, equity, and belonging, with Press Ganey as an Equal Employment Opportunity/Affirmative Action employer committed to non-discrimination across all protected classes.

Skills & Technologies

Azure

Terraform

Senior

Remote

Degree Required

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Press Ganey Associates, LLC

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About Press Ganey Associates, LLC

Press Ganey Associates provides healthcare performance analytics, patient-experience measurement, and safety-quality improvement solutions to hospitals, health systems, physician practices, and payers. Founded in 1985, the company collects and benchmarks patient, employee, and consumer feedback, then delivers software dashboards, consulting, and best-practice guidance that help clients improve clinical outcomes, reduce harm, and enhance caregiver engagement. Its integrated platform combines CAHPS surveys, real-time digital rounding, workforce analytics, and risk-prediction models used by more than 41,000 facilities globally.

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