Senior Staff Software Engineer, Agentic AI

ServiceNow, Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Staff Software Engineer specializing in Agentic AI at ServiceNow, you will be at the forefront of innovation, shaping the future of how organizations leverage artificial intelligence to automate complex workflows and drive unprecedented efficiency.
• You will join a dynamic and highly collaborative team dedicated to building cutting-edge AI capabilities that power our industry-leading platform. This role offers a unique opportunity to influence the direction of AI development within a global market leader, impacting millions of users and thousands of enterprise clients.
• Your primary focus will be on designing, developing, and deploying sophisticated agentic AI systems. This involves conceptualizing intelligent agents that can autonomously perform tasks, make decisions, and interact with various systems and data sources to achieve defined objectives.
• You will be instrumental in architecting scalable, robust, and performant AI solutions, ensuring they integrate seamlessly with ServiceNow's existing platform and future roadmap. This includes deep dives into system design, data pipelines, model deployment strategies, and performance optimization.
• A significant part of your role will involve exploring and implementing advanced AI techniques, including but not limited to large language models (LLMs), reinforcement learning, planning algorithms, and multi-agent systems, to create truly intelligent and adaptive solutions.
• You will collaborate closely with product managers, AI researchers, data scientists, and other engineering teams to translate business requirements and research breakthroughs into tangible AI-powered features and products.
• This position demands a strong understanding of software engineering best practices, including code quality, testing, CI/CD, and operational excellence. You will be expected to write clean, maintainable, and well-documented code, and to champion these practices within the team.
• You will play a key role in evaluating and selecting appropriate AI models and frameworks, considering factors such as performance, scalability, cost, and ethical implications.
• Debugging and troubleshooting complex AI systems will be a critical aspect of your responsibilities. You will need to identify and resolve issues related to model performance, data integrity, system integration, and agent behavior.
• You will contribute to the technical vision and strategy for Agentic AI at ServiceNow, mentoring junior engineers and sharing your expertise to foster a culture of learning and continuous improvement.
• This role requires a proactive approach to identifying opportunities for AI-driven innovation, staying abreast of the latest advancements in the AI field, and applying them to solve real-world business problems.
• You will be involved in the entire software development lifecycle, from ideation and design to implementation, testing, deployment, and ongoing maintenance of AI-powered features.
• Your work will directly contribute to ServiceNow's mission of making the world work better for everyone by enabling organizations to automate more complex processes, enhance employee productivity, and deliver superior customer experiences through intelligent automation.
• You will have the opportunity to work with massive datasets and distributed systems, tackling challenging problems at scale.
• The ability to clearly articulate technical concepts and solutions to both technical and non-technical stakeholders will be essential.
• You will be a key contributor to defining the standards and best practices for developing and deploying agentic AI solutions within ServiceNow.
• This role offers a chance to make a significant impact on a product used by a substantial portion of the Fortune 500, driving tangible business value and transforming how work gets done.
• You will be empowered to experiment with new technologies and approaches, pushing the boundaries of what's possible with AI in enterprise software.
• The collaborative environment at ServiceNow encourages knowledge sharing and cross-functional teamwork, allowing you to learn from and contribute to a diverse group of talented professionals.
• You will be responsible for ensuring the security, privacy, and ethical considerations of our AI systems are paramount in all development efforts.
• This is an opportunity to grow your career in a rapidly evolving field with a company that is a recognized leader in digital workflow and AI.

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related technical field, or equivalent practical experience.
• Proven track record of designing, building, and deploying complex software systems, with a significant portion focused on AI/ML, agentic systems, or related areas.
• Deep understanding of machine learning concepts, algorithms, and frameworks (e.g., TensorFlow, PyTorch, scikit-learn).
• Experience with large language models (LLMs), including prompt engineering, fine-tuning, and integrating them into applications.
• Strong programming skills in languages such as Python, Java, or C++.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and distributed systems.
• Familiarity with software development best practices, including version control (Git), CI/CD, testing, and agile methodologies.
• Excellent problem-solving and analytical skills, with the ability to tackle complex technical challenges.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• 401(k) plan with company match.
• Opportunities for professional development and continuous learning, including access to training, conferences, and certifications.
• Remote work flexibility, allowing you to work from anywhere.
• Stock options and equity grants.
• Employee assistance program and wellness initiatives.
• A collaborative and inclusive work environment with a strong emphasis on innovation and employee growth.

Skills & Technologies

Senior

Remote

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ServiceNow, Inc.

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About ServiceNow, Inc.

ServiceNow is a cloud-based platform company that helps enterprises manage digital workflows for IT, employee, and customer service operations. Its platform enables organizations to automate and streamline tasks, improve efficiency, and enhance user experiences across various departments. Key offerings include IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) solutions. The company also provides capabilities for HR service delivery, customer service management, and security operations. By consolidating workflows onto a single platform, ServiceNow aims to help businesses become more agile, responsive, and innovative in their operations, ultimately driving digital transformation.

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