Job Overview
Location
Remote - US
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
March 22, 2026
Full Job Description
đź“‹ Description
- • As a Senior Support Engineer at Lyric, you will serve as a critical technical escalation point for customers using our cloud-based healthcare platform, directly impacting patient care outcomes by ensuring system reliability, data integrity, and rapid resolution of high-impact incidents in a HIPAA- and HITRUST-compliant environment.
- • You will own complex, customer-facing technical issues from initial triage through final resolution, leveraging deep expertise in .NET/C#, SQL Server, and Azure observability to diagnose root causes, implement safe fixes, and prevent recurrence — turning escalations into opportunities for system improvement and customer trust.
- • You will partner closely with Lyric’s engineering team to translate customer pain points into actionable engineering insights, contributing to product stability through high-quality bug reports, runbook updates, and small, safe code improvements that reduce repeat incidents and improve Tier 1/2 deflection.
- • You will operate within a mission-driven, AI-first healthcare technology company recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity, where your work directly reduces waste in the healthcare ecosystem and enables more efficient, affordable care for payers, providers, and patients.
- • You will develop advanced expertise in production support for enterprise healthcare SaaS platforms, mastering the intersection of cloud infrastructure (Azure), database systems (SQL Server), application logic (.NET/C#), and observability tooling — positioning yourself as a trusted technical advisor and future leader in SRE, platform reliability, or healthcare technology operations.
🎯 Requirements
- • Minimum of five (5) years in technical support, application support, production operations, SRE-adjacent support, or software engineering with significant on-call/incident responsibility.
- • Strong proficiency debugging C# / .NET applications (reading code, tracing execution, diagnosing exceptions, validating fixes).
- • Strong proficiency with SQL Server and T-SQL, including investigative querying and basic query performance awareness.
- • Hands-on experience with SSMS and routine database investigation workflows.
- • Practical experience using observability to troubleshoot production issues (logs/metrics/traces); familiarity with Azure Monitor / Application Insights is highly aligned.
- • Working knowledge of Azure fundamentals (Azure Portal navigation, common services, deployments, identity/access concepts).
- • Experience working customer-facing escalations: clear written updates, expectation-setting, and technical explanations for mixed audiences.
- • Comfort operating in an incident process (ticketing, triage, comms, postmortems/RCA).
- • A solid grasp of cloud security and best practices and an understanding of compliance standards such as HIPAA and HITRUST.
🏖️ Benefits
- • Competitive base salary range of $86,973.00 - $130,460.00 for this full-time remote US position.
- • Opportunity to work at a 2025 Best in KLAS award-winning healthcare technology company recognized for innovation in pre-payment accuracy and integrity.
- • HI-TRUST and SOC2 certified environment with a strong commitment to data security, privacy, and compliance in healthcare.
- • Recipient of the 2025 CandE Award for Candidate Experience, reflecting a respectful and transparent hiring process.
- • Equal Opportunity Employer committed to creating an inclusive workplace that empowers employees and embraces collaborative success.
- • Remote work flexibility within the U.S., enabling work-life balance while contributing to meaningful healthcare innovation.
Skills & Technologies
About TBC Corporation
TBC Corporation is one of North America’s largest marketers of automotive replacement tires through a multi-channel network of wholesale, retail and franchise operations. The company manufactures and distributes proprietary brands such as Milestar, Lionhart and Americus alongside national brands, serving independent tire dealers, commercial fleets and consumers through more than 3,200 company-owned and affiliated locations. Headquartered in Palm Beach Gardens, Florida, TBC operates distribution centers across the United States and provides services including tire design, testing, logistics and technical support for passenger, commercial and specialty vehicle applications.
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