Senior Technical Enablement Manager

NICE Ltd.

Job Overview

Location

USA - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Technical Enablement Manager at NICE Ltd., you will play a pivotal role in ensuring Cognigy’s partners are technically equipped to build, demo, and deliver high-quality AI Agents on the Cognigy platform. This role is critical to scaling partner success by transforming product knowledge into actionable, real-world solutions that drive customer value and market adoption.
• You will serve as a go-to technical resource for partners, guiding them from foundational understanding to confident execution across sales cycles and customer implementations. Your work will directly impact partner readiness, reduce time-to-value, and strengthen the ecosystem around Cognigy’s Agentic AI platform.
• Day to day, you will: enable partners to design, build, and deliver AI Agents using the Cognigy platform; support partner onboarding and ongoing technical readiness through structured enablement and certification paths; deliver technical enablement sessions, workshops, and hands-on labs; assist partners with JavaScript development, debugging, and flow-based logic; support API usage and integrations as part of AI Agent implementations; help partners work effectively with context variables and conversation logic in Cognigy; advise on webchat embedding and xApps using HTML, CSS, and JavaScript; support partners during demos, proofs of concept, and key partner-led opportunities; collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices; and translate product updates and new features into clear, partner-ready technical guidance.
• You will join a high-performing, global team at NICE Cognigy, a market-disrupting leader in AI-first customer experience (CX) platforms. The company combines Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI, backed by NICE Ltd.’s extensive reach — serving 25,000+ global businesses, including 85 of the Fortune 100, managing over 120 million customer interactions daily and monitoring 3+ billion financial transactions. With over 8,500 employees across 30+ countries, NICE is recognized as an innovation powerhouse in AI, cloud, and digital technologies.
• In this role, you will deepen your expertise in enterprise AI platforms, technical enablement methodologies, and partner ecosystem development. You will gain hands-on experience shaping enablement strategies for a fast-growing AI product, refine your ability to translate complex technical concepts into practical guidance, and position yourself as a trusted advisor in the conversational and generative AI space — opening pathways to leadership roles in technical enablement, product strategy, or customer success.

🎯 Requirements

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences

🏖️ Benefits

• Join an ever-growing, market-disrupting global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations within NICE Ltd.
• Opportunity to learn and grow daily as a market leader in AI-first CX, with exposure to cutting-edge Generative and Conversational AI technologies
• Work with a global leader trusted by 85 of the Fortune 100 corporations, managing over 120 million customer interactions and 3+ billion financial transactions daily
• Be part of an innovation powerhouse consistently recognized as a market leader in AI, cloud, and digital domains, with over 8,500 employees across 30+ countries
• NICE is proud to be an equal opportunity employer committed to diversity, inclusion, and fair consideration for all qualified applicants

Skills & Technologies

JavaScript

Senior

Remote

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NICE Ltd.

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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