Senior Technical Support Engineer

Zip

Job Overview

Location

Toronto

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Technical Support Engineer at Zip, you serve as the highest internal technical escalation point, ensuring enterprise customers receive fast, accurate, and technically excellent support while acting as the connective tissue between Support, Product, and Engineering teams.
• You will triage and validate bugs, perform deep-dive investigations, reproduce issues, and partner directly with Engineering to master Zip’s architecture, including workflow nodes, task engines, integrations, and API layers, while driving improvements in escalation pathways and documentation.
• Zip is an AI-powered enterprise procurement platform trusted by industry leaders like T-Mobile, OpenAI, AMD, and Mars, backed by top-tier investors and recognized for innovation, with a hybrid work model requiring 3 days per week in the Toronto office.
• You will develop expertise across Zip’s ecosystem—Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations—and influence product roadmap decisions by surfacing customer patterns, while gaining mastery in debugging, observability tools, and cross-functional collaboration at scale.

Skills & Technologies

Python

JavaScript

Ruby

PostgreSQL

MySQL

Senior

Hybrid

Degree Required

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About Zip

Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.

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