Senior Technical Training Specialist

📋 Description

• • Design, develop, and deliver technical training programs focused on Salesforce CRM, Power BI, and related Government Accounts/data systems for the Government Accounts team.
• • Analyze performance and competence data to identify learning gaps and recommend prioritized learning and development interventions.
• • Create scalable learning structures, training strategies, documentation, and delivery methods to improve tool adoption, process consistency, and data quality.
• • Develop and customize training content for specific functional areas, including complex or tailored courses to enhance employee performance.
• • Deliver engaging training sessions and evaluate learner outcomes to ensure achievement of intended learning objectives.
• • Design and implement L&D programs using established methodologies and delivery channels, incorporating high-quality learning resources to maximize engagement.
• • Prepare and coordinate the completion of data and analytics reports using preset tools, methods, and formats.
• • Collate and analyze data independently to support operational effectiveness and decision-making.
• • Create and maintain high-standard documentation, including SOPs, job aids, work instructions, and knowledge management content, with proper backup protocols for recovery.
• • Support senior colleagues in managing internal client and customer relationships through the use of relevant client systems.
• • Contribute to reviewing existing operations and generating ideas for continuous improvement in training and enablement processes.
• • Develop digital training components for existing programs, delivering standardized content under the supervision of senior colleagues.
• • Maintain current knowledge of relevant technology, external regulations, and industry best practices through ongoing education, conferences, and specialist media.
• • Participate in personal assessment and development planning, including pursuing external professional accreditation where applicable.
• • Travel approximately four times per year, including occasional trips to Staples, MN, for meetings, professional development, or team activities, with advance notice provided.