Job Overview
Location
Chicago, IL
Job Type
Full-time
Category
Engineering
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • We are looking for an IT Operations Engineer to join our help desk team which is the face of the overall IT organization.
- • Responsibilities include frontline technical support, documenting, troubleshooting, resolving and prioritizing incoming help desk requests.
- • Primary contact to resolve hardware/software/network problems reported to the Help Desk by phone, e-mail, or in person.
- • Provide support of Microsoft productivity applications and operating systems as well as other business applications.
- • Provide Hardware/​Software support and maintenance for all laptop/​desktop computers.
- • Participate in projects to facilitate improvements to business processes and/or infrastructure.
- • Responsible for IT asset tracking, supply orders, assist with selection of new hardware, and evaluation of new software.
- • Provide support for mobile devices and other equipment used for data collection in production areas.
- • 1-5 years recent IT support experience in a networked computer environment.
- • Familiar with various computer hardware, network printers, Windows operating systems and Exchange Server.
- • Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi.
- • Experience with Remote/​Home office support challenges.
- • Strong time management skills, able to multitask and set priorities.
- • Strong interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-focused.
- • Fine attention to detail and quality of work.
- • Solid problem solving and root cause analysis skill.
- • Willing to occasionally travel to remote sites in the US and Canada as required.
- • Bachelor’s degree in Information Technology or related field.
- • Technical certifications a plus.
- • Ability to lift and haul equipment up to 50 lb and crawl under workstations to install and maintain equipment.
🎯 Requirements
- • 1-5 years recent IT support experience in a networked computer environment.
- • Familiar with various computer hardware, network printers, Windows operating systems and Exchange Server.
- • Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi.
- • Bachelor’s degree in Information Technology or related field.
🏖️ Benefits
- • Not specified in the job posting.
Skills & Technologies
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About Daniels Health, Inc.
Daniels Health, Inc. manufactures and manages reusable sharps containers and biomedical waste systems for hospitals, laboratories, and pharmaceutical companies across North America, Australia, and the United Kingdom. Founded in Australia in 1986, the company provides collection, transport, treatment, and recycling services for regulated medical waste, focusing on safety-engineered containers that reduce needlestick injuries and environmental impact. Its Sharpsmart system features puncture-resistant plastic containers designed for multiple cycles of use, supported by robotic washing and high-heat sanitization processes, helping healthcare facilities meet OSHA, EPA, and DOT compliance standards while lowering waste disposal costs and carbon footprint.
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