Service Desk Engineer

Red Gate Software Limited

Job Overview

Location

Cambridge

Job Type

Full-time

Full Job Description

📋 Description

• As a Service Desk Engineer at Redgate, you’ll be the first point of contact for IT support across the business, ensuring technology works seamlessly so employees can focus on their work. This role is central to maintaining operational efficiency and enabling productivity through reliable technical support.
• Day to day, you’ll own 1st and 2nd line support for internal users, including logging, triaging, and resolving issues across devices, applications, and infrastructure. You’ll troubleshoot Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment, identify recurring themes, propose process improvements, contribute to infrastructure projects and new starter onboarding, and maintain accurate asset records and support documentation.
• Redgate is a technology company that builds solutions for data professionals to securely manage data and databases, operating in an environment built on trust, accountability, and collaboration. The engineering team values technical variety, initiative, and continuous improvement, offering a supportive space to grow your skills.
• In this role, you’ll develop deep technical expertise in Microsoft ecosystems, gain experience in IT service management and infrastructure projects, improve your communication and problem-solving abilities, and contribute meaningfully to how IT support is delivered—positioning you for growth into more advanced technical or operational roles.

🎯 Requirements

• Experience in a similar IT support role with strong analytical and problem-solving skills
• Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
• Familiarity with an ITSM platform such as Halo, Zendesk, or similar
• Clear communicator who can explain technical concepts to non-technical colleagues
• Someone who takes initiative, spots opportunities to improve, and follows through

🏖️ Benefits

• Salary range: £35,000-£40,000
• Hybrid working, home and Cambridge office
• Monthly wellbeing allowance and generous paid time off
• Genuine investment in learning, development, and career progression
• Private health insurance

Skills & Technologies

Hybrid

£35k-40k

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Red Gate Software Limited

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About Red Gate Software Limited

UK-based software company founded in 1999. Develops database DevOps tools for Microsoft SQL Server, Oracle, PostgreSQL and MySQL. Product portfolio spans database version control, deployment automation, monitoring, cloning and data masking. Serves 800,000+ users across 200,000 organizations including 91% of Fortune 100 companies. Headquartered in Cambridge, England, with additional offices in Pasadena, Austin and Brisbane. Focuses on enabling database professionals to adopt agile practices, reduce risk and accelerate delivery of database changes.

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