Service Desk Engineer (APAC) (Potential future opportunity)

📋 Description

• • Service Desk Engineer (APAC) – A future opportunity to join NewEra Technologies Ltd. in a role focused on maintaining and supporting critical IT infrastructure for clients across the Asia-Pacific region. This position is ideal for a proactive, tech-savvy problem solver who enjoys ensuring systems run smoothly and securely.
• • Day to day, you will monitor and administer LAN/WAN networks and service systems, investigate and resolve backup failures and technical issues, provide prompt technical support via phone and email, configure hardware and network equipment, and document all activities in ConnectWise while meeting SLA requirements.
• • NewEra Technologies Ltd. is a global provider of end-to-end technology solutions with over 3,000 professionals worldwide. The company emphasizes a People First culture, continuous learning, collaboration, and inclusion, offering a supportive environment where employees are empowered to grow and deliver exceptional customer service.
• • In this role, you will develop hands-on experience with network administration, troubleshooting, and client support, gain exposure to industry-standard tools like ConnectWise, and have the opportunity to pursue certifications such as CCNA, MSCA, VMware, or Fortinet, building a strong foundation for a career in IT operations or network engineering.