Job Overview
Location
Virtual Location
Job Type
Full-time
Category
Other Engineering
Date Posted
March 19, 2026
Full Job Description
đź“‹ Description
- • As a Service Desk Technician (Tier 1) at Logicalis Group Limited, you will serve as the first point of contact for corporate clients, delivering timely and professional technical support via phone, email, and chat to ensure seamless user productivity and satisfaction. Your role is critical in maintaining operational continuity by resolving common IT issues quickly and efficiently, directly impacting client experience and trust in Logicalis’ service excellence.
- • Day-to-day responsibilities include providing support for Microsoft Windows 7 and Windows 10 operating systems, troubleshooting Outlook and Office 365 applications (Word, Excel, PowerPoint), assisting with mobile device configuration and email synchronization, managing VPN connectivity issues, and utilizing remote access tools to control and diagnose user computers. You will also handle password resets via Active Directory, assist with network printer setup and changes, and maintain accurate documentation using ticketing systems such as ServiceNow.
- • You will be expected to manage a high volume of support requests, efficiently resolving 50–60 issues per day while adhering to strict service level expectations. This includes demonstrating strong troubleshooting and documentation skills, navigating knowledge bases effectively, and following through on tasks with minimal supervision in a fast-paced, dynamic environment.
- • Logicalis is a global IT solutions and services provider committed to innovation, integrity, and inclusion. As part of a collaborative, values-driven team, you will work alongside skilled professionals who prioritize ethical conduct, client-centric service, and continuous improvement. The company fosters a culture where diversity is respected and employees are empowered to grow.
- • In this role, you will develop foundational IT support expertise, gain hands-on experience with enterprise-level tools and platforms, and strengthen your communication and problem-solving abilities. Success in this position can serve as a stepping stone to advanced technical roles, such as Tier 2 support, systems administration, or IT operations, while building transferable skills in customer service, technical troubleshooting, and workplace professionalism.
🎯 Requirements
- • Trade School Certificate or Associate Degree in a related technical field, or equivalent combination of education and experience.
- • Minimum 1 year of experience in a call center, help desk, or service desk environment supporting end-user IT issues.
- • Proven knowledge of Windows 7 and Windows 10 operating systems, Microsoft Office 365 suite (including Outlook, Word, Excel, PowerPoint), and Active Directory for password resets and user management.
- • Experience with ticketing systems such as ServiceNow, remote access tools, and mobile device configuration (email sync, device setup).
- • Strong troubleshooting and documentation skills, with ability to navigate knowledge bases and maintain accurate records.
- • Excellent verbal and written communication skills, with a customer-focused mindset and ability to multitask in a high-volume environment.
🏖️ Benefits
- • Competitive hourly compensation ranging from $16 to $18 per hour.
- • Opportunity to work in a virtual (remote) environment, offering flexibility and work-life balance.
- • Exposure to enterprise-level IT systems and tools used by global clients, enhancing technical proficiency.
- • Inclusive and diverse workplace culture committed to equal opportunity and ethical conduct.
- • Clear pathway for skill development and career advancement within Logicalis’ global IT services network.
Skills & Technologies
About Logicalis Group Limited
Logicalis Group Limited is a global technology services provider specializing in digital transformation, cloud, cybersecurity, and managed services for enterprises and public-sector organizations. Founded in 1997 and headquartered in the UK, the company integrates infrastructure, networking, data, security, and collaboration technologies from partners such as Cisco, Microsoft, IBM, and AWS. Operating in more than 25 countries across North America, South America, Europe, and Asia-Pacific, Logicalis supports clients through consulting, design, implementation, and ongoing management, aiming to modernize IT environments, reduce operational risk, and accelerate business outcomes.
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