Service Installation Specialist

Semtech Corporation

Job Overview

Location

USA - GA Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Service Installation Specialist guides on-site field technicians through installation procedures and best practices to deploy fixed wireless solutions in enterprise environments, ensuring successful first-time installations within budgeted timeframes.
• Day-to-day responsibilities include leading on-site installation processes, performing basic to advanced network troubleshooting of equipment for end-users and enterprise customers, documenting and maintaining installation results in ticketing and knowledgebase systems, and assisting with equipment testing and configuration.
• The role is part of Semtech Corporation’s Atlanta-based installation support group, operating Monday–Friday with potential for occasional overnight and weekend shifts, working closely with support teams, management, and network engineers to resolve customer issues and maintain accurate database records.
• The specialist will develop advanced troubleshooting expertise, deepen knowledge of fixed wireless and enterprise networking technologies, and grow into a subject matter expert in managed service installations while contributing to customer satisfaction and operational efficiency.

🎯 Requirements

• High school diploma mandatory
• Basic networking skills (TCP/IP, DHCP, ICMP, TCP/UDP, telnet, SSH, LAN/WAN, NAT, Wi-Fi, Ethernet)
• Excellent written documentation skills
• Ability to work in 24x7x365 fast paced environment
• Self-motivated and works well with team members
• Excellent critical thinking and problem-solving skills
• Detail oriented and proficient typing and documenting results
• Proficiency with MS office (Excel, Word, Outlook)

🏖️ Benefits

• Opportunity to work with enterprise fixed wireless solutions in a growing technology company
• Exposure to advanced network troubleshooting and customer escalation resolution
• Collaboration with support teams, management, and network engineers
• Potential for overnight and weekend shifts (indicating shift differential or flexibility)
• Role based in Atlanta, GA with remote work flexibility noted via #LI-Remote tag

Skills & Technologies

Remote

Degree Required

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Semtech Corporation

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About Semtech Corporation

Semtech Corporation designs, manufactures and supplies analog and mixed-signal semiconductors, IoT systems and cloud connectivity services for infrastructure, industrial, consumer and automotive markets. Its portfolio includes LoRa wireless platforms, circuit protection, power management, signal integrity, wireless charging and sensing products. Founded in 1960 and headquartered in Camarillo, California, the company enables low-power wide-area networking, data transport and power-efficient solutions for smart utilities, logistics, agriculture and enterprise applications worldwide.

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