ServiceNow SAM SME

General Dynamics Information Technology, Inc.

Job Overview

Location

Any Location / Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a ServiceNow SAM SME at GDIT supporting CMS Cloud Products & Tools, you will lead the optimization, implementation, and compliance alignment of ServiceNow SAM Pro Plus to streamline asset management, ensure regulatory adherence, and optimize IT costs for a critical federal agency mission.
• You will serve as the technical bridge between IT Asset Management processes and ServiceNow capabilities, driving license optimization, workflow automation, and enterprise ITAM integration while advising on publisher-specific agreements and AI-driven compliance insights.
• GDIT is a global technology leader serving U.S. government agencies with deep expertise in digital modernization, AI/ML, cloud, and cyber, offering a mission-driven culture where your work directly contributes to safer, smarter government operations.
• You will collaborate across Infrastructure, Hosting, Operations, Procurement, and Supply Chain teams to align SAM outputs with enterprise workflows, enhance CMDB data integrity, and support continuous improvement through automation and reconciliation.
• In this role, you will develop expertise in advanced SAM Pro Plus functionalities, including AI Agents, SaaS License Management, and integration with ITOM and CMDB systems, while building stakeholder communication skills by translating technical findings into actionable insights for Finance, Procurement, and leadership.
• You will gain hands-on experience managing end-to-end software asset lifecycles—from acquisition and entitlement tracking to disposal—and contribute to cost savings, compliance reporting, and risk mitigation for end-of-life software and hardware under federal regulatory frameworks.

🎯 Requirements

• Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, certifications, training, or work experience
• Minimum 5 years of experience in ServiceNow SAM Pro Plus, including entitlement management, normalization, software compliance, and integration with ITOM and CMDB systems
• Expert-level proficiency in ServiceNow SAM Pro Plus capabilities, including SAM/ITAM principles, SaaS License Management, workflow automation, AI Agents, and publisher-specific licensing agreements (Adobe, Oracle, IBM, Microsoft)

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision plans, and 401(k) with company match
• Full-flex work week and remote work options to support work-life balance
• Paid time off including vacation, sick, personal, holidays, parental, military, bereavement, and jury duty leave, plus up to 160 hours of paid family leave annually
• Access to short and long-term disability, life, AD&D, critical illness, and business travel insurance
• Internal mobility team and AI-powered career tools to support professional growth and career advancement
• Military-friendly workplace and award-winning culture of innovation

Skills & Technologies

Docker

Kubernetes

Remote

$97k-115k

Degree Required

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General Dynamics Information Technology, Inc.

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About General Dynamics Information Technology, Inc.

General Dynamics Information Technology delivers enterprise-scale IT, cloud, cyber, and professional services to U.S. defense, intelligence, health, and civilian agencies. The company designs, integrates, and secures mission-critical systems, from cloud migration and AI analytics to C4ISR networks and health IT platforms. Headquartered in Falls Church, Virginia, it leverages 25,000+ employees across the U.S. to modernize legacy infrastructure, defend against cyber threats, and support data-driven decision-making for national security and public service missions.

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