Social Media Community Manager

Scale Army

Job Overview

Location

Egypt

Job Type

Contract

Full Job Description

📋 Description

• Manage day-to-day social media engagement across LinkedIn, X (Twitter), Facebook, and Instagram for a B2B SaaS company providing AI-powered marketing technology.
• Respond professionally to comments, direct messages, and customer inquiries across all platforms to foster meaningful conversations with customers, prospects, and industry partners.
• Schedule and publish approved content across social channels, ensuring alignment with brand voice, messaging, and marketing objectives.
• Repurpose blogs, webinars, case studies, customer stories, product announcements, and thought leadership content into optimized social media posts.
• Maintain a consistent publishing schedule across all platforms with accurate captions, links, hashtags, images, and formatting.
• Support integrated marketing campaigns, product launches, webinars, and virtual events through coordinated social media promotion.
• Assist with employee advocacy and thought leadership initiatives by amplifying internal content across social networks.
• Monitor conversations related to digital marketing, SaaS, AI, automation, and customer engagement to identify trends and emerging topics.
• Track competitor activity and industry developments to inform community strategy and content planning.
• Identify recurring customer questions, feature requests, and feedback, and escalate them to internal teams including Marketing, Product Marketing, and Customer Success.
• Monitor engagement metrics, audience growth, reach, and content performance across all platforms.
• Prepare recurring social media performance reports with actionable insights to optimize future activities.
• Collaborate with the marketing team to maximize campaign reach, engagement, and brand visibility.
• Ensure brand consistency in all published content and maintain a professional, engaging social media presence.
• Use Hootsuite, Sprout Social, Buffer, or similar platforms to manage scheduling and analytics.
• Utilize Canva for basic content preparation, image resizing, and visual asset adjustments.
• Work during U.S. business hours (9 AM – 5 PM EST) to align with client time zones and support real-time community interaction.
• Operate in a fast-paced environment managing multiple priorities while maintaining high accuracy and attention to detail.
• Build and grow an engaged community around the company’s products, educational content, and brand values.
• Contribute to measurable growth in brand awareness, customer engagement, and social media performance.

🎯 Requirements

• 2–4 years of experience in social media community management
• Experience managing communities across LinkedIn, X (Twitter), Facebook, and Instagram
• Experience supporting B2B SaaS, marketing technology, software, or technology companies
• Experience using Hootsuite, Sprout Social, Buffer, or similar social media management platforms
• Strong written English communication and copy-editing skills
• Ability to work during U.S. business hours (9 AM – 5 PM EST)

🏖️ Benefits

• Fully remote work arrangement
• Opportunity to work with a growing SaaS company at the center of digital marketing innovation
• Direct impact on brand awareness and community growth
• Collaboration with a marketing team focused on measurable outcomes

Skills & Technologies

Remote

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About Scale Army

Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.

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