Job Overview
Location
Florida, USA
Job Type
Full-time
Category
Software Engineer
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As a Software Consultant Specialist focused on Modernization at ConnectWise, you will be at the forefront of driving significant digital transformation for our valued partners. This pivotal role within our post-sale organization is designed for individuals who thrive on leading high-impact engagements with complex partners, guiding them through the critical transition from legacy systems to our cutting-edge, cloud-based ConnectWise platform.
- • You will serve as a trusted advisor, directly interacting with partners to understand their unique business needs, technical landscapes, and strategic objectives. Your primary mission will be to architect and execute seamless migrations, ensuring partners can leverage the full power of modern ConnectWise solutions to enhance their operational efficiency, service delivery, and overall business growth.
- • Proactively engage with partners to conduct comprehensive migration readiness assessments. This involves a deep dive into their current technical infrastructure, existing workflows, and business processes to identify potential challenges and opportunities for modernization. Your expert guidance will be crucial in developing tailored strategies that minimize risk and maximize the benefits of adopting cloud-based solutions.
- • Lead and facilitate end-to-end migration sessions, providing hands-on technical support, expert troubleshooting, and effective remediation throughout the entire transition lifecycle. You will work closely with partner stakeholders, from initial engagement through to successful platform adoption and the realization of tangible business value.
- • Identify, meticulously manage, and resolve complex technical and operational issues that arise during the migration process. Your ability to anticipate and address these challenges swiftly will be key to minimizing disruption to partner operations and driving continuous improvement in our migration methodologies.
- • Develop and execute robust operational plans for consulting and configuration services, with a strong emphasis on creating scalable, repeatable, and efficient migration solutions that can be applied across a broad range of partners.
- • Maintain transparent and consistent communication regarding migration progress, operational plans, identified risks, and key outcomes with both partner leadership and internal ConnectWise leadership. This ensures alignment, manages expectations, and fosters strong collaborative relationships.
- • Actively capture valuable partner feedback and operational insights derived from migration projects. You will collaborate closely with our product management and process improvement teams to translate these learnings into enhancements for our tooling, workflows, and best practices, thereby improving the overall partner experience and our service delivery capabilities.
- • Deliver impactful technical training, system configuration guidance, and expert troubleshooting support through various channels, including webinars, onsite engagements, and remote sessions. The goal is to empower partners with the knowledge and skills necessary for successful cloud adoption and ongoing platform utilization.
- • Develop and maintain clear, concise, and comprehensive solution documentation and user guides specifically for migration projects. This includes meticulously documenting partner interactions, project milestones, and successful outcomes to support the scalability and repeatability of our cloud migration initiatives.
- • Validate reported defects, resolve intricate technical issues, and support custom engagement requirements, ensuring all resolutions are accompanied by clear documentation and structured, professional communication.
- • Effectively manage multiple concurrent migration initiatives, skillfully balancing competing priorities while maintaining meticulous project documentation and consistent, high-quality stakeholder communication across all engagements.
- • Provide essential support for project management activities, ensuring the seamless coordination and successful delivery of all cloud migration engagements, adhering to timelines and quality standards.
- • Champion partner satisfaction by consistently delivering exceptional experiences and achieving high scores in customer feedback and satisfaction surveys. Your commitment to excellence will be a direct reflection of ConnectWise's dedication to partner success.
- • As a recognized subject matter expert, you will contribute to the continuous evolution of our modernization strategies and best practices, sharing your knowledge and insights to elevate the capabilities of the entire team.
- • Embrace and adapt to new technologies and evolving processes as dictated by business needs and the dynamic landscape of our partners' requirements, ensuring ConnectWise remains at the cutting edge of technology solutions.
🎯 Requirements
- • Proven ability to manage large, complex projects and processes independently with minimal supervision, demonstrating strong ownership and accountability.
- • Recognized subject matter expert in relevant technical areas, with a deep understanding of software modernization, cloud migration strategies, and related technologies.
- • Demonstrated ability to adapt quickly to new technologies and evolving processes, staying current with industry trends and applying new knowledge effectively to meet business and partner needs.
- • Strong strategic, analytical, and problem-solving skills, with a track record of identifying root causes and developing effective, innovative solutions.
- • Deep knowledge of ConnectWise products, particularly RMM, Automate, and SIEM, including their architecture, functionality, and integration capabilities.
- • Excellent communication, interpersonal, and presentation skills, with the ability to build strong, trusted relationships with partners and internal stakeholders, and to clearly articulate complex technical concepts.
- • Organized, detail-oriented, and self-motivated with a strong work ethic and the ability to thrive in a fast-paced, dynamic environment.
- • Strong project management skills, with a proven ability to manage multiple priorities effectively, meet deadlines, and ensure successful project outcomes.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO), including vacation, sick leave, and holidays.
- • Opportunities for professional development, training, and certifications to advance your career.
- • Flexible work arrangements, including remote and hybrid options, to support work-life balance.
- • A collaborative and inclusive company culture that values innovation, teamwork, and individual contributions.
Skills & Technologies
Remote
Degree Required
About ConnectWise, LLC
ConnectWise provides business management and cybersecurity software for technology service providers. Its cloud platform integrates remote monitoring, ticketing, billing, and automation tools used by managed service providers and IT departments worldwide. The company also offers cybersecurity solutions including endpoint detection, threat hunting, and compliance services. Founded in 1982 and headquartered in Tampa, Florida, ConnectWise serves thousands of partners through its channel-focused model and extensive integration ecosystem.
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