Software Development Engineer III, Logistics API

📋 Description

• • As a Software Development Engineer III, you will play a pivotal role in shaping the future of Mapbox's Logistics API, a critical component powering real-time navigation and complex optimization for businesses worldwide.
• • You will be instrumental in designing, developing, and operating significant areas of our routing services, ensuring scalability, resilience, and high availability for millions of daily requests.
• • This role involves architecting and implementing robust backend services that form the core of our API and routing engine tiers, adhering to best practices for deployment and observability.
• • You will contribute to the enhancement and evolution of services responsible for the consumption, storage, and management of routing data, a fundamental aspect of our location platform.
• • A key responsibility will be driving the design, development, and rigorous testing of Mapbox's internal tools, aiming to streamline workflows and boost productivity across the engineering organization.
• • You will have the opportunity to innovate and shape internal automations, making the engineering life cycle more efficient and enjoyable for your colleagues.
• • This position requires you to drive the development and implementation of service quality metrics and analytics, providing crucial insights into system performance and user experience.
• • You will design and execute experiments to meticulously evaluate the quality, reliability, and capacity requirements of our user-facing navigation products, ensuring they meet the highest standards.
• • As part of a collaborative team, you will participate in end-to-end feature implementation within the broader navigation team, contributing to code reviews, design document discussions, and the successful shepherd of feature releases.
• • You will be an integral part of an on-call rotation, ensuring the continuous stability and performance of our critical services, treating alarms with the seriousness they deserve to maintain system integrity without unnecessary disruption.
• • This role offers a unique opportunity to collaborate closely with product owners, sales engineering, and management to directly influence and drive the future direction of Mapbox's product offerings.
• • The Navigation API services are deeply integrated with numerous internal Mapbox systems, positioning this team as a high-visibility unit with exceptional opportunities for cross-functional collaboration throughout the company.
• • You will be encouraged to thoughtfully integrate AI into your design, development, and decision-making processes, aligning with Mapbox's forward-thinking approach to modern engineering workflows.
• • The team is responsible for the Directions and Logistics APIs, which handle everything from individual driver route requests to sophisticated logistics optimization for major delivery companies.
• • You will operate under strict latency requirements, making your work both technically challenging and highly rewarding.
• • With an exciting roadmap for 2026, this is an opportune moment to join and contribute to the company's growth and innovation.
• • You will be expected to design and improve services that power the data consumption and storage of routing data, ensuring efficiency and scalability.
• • Drive the design and development of services quality metrics and analytics to monitor and enhance performance.
• • Participate in end-to-end feature implementation, code reviews, and the release process.
• • Work with product owners and sales engineering to shape future product direction.
• • Contribute to a culture of learning and knowledge sharing within a multidisciplinary environment.
• • Apply a rigorous approach to problem-solving, leveraging experiments and data analysis to drive quality of service improvements.
• • You will be a key contributor to the development of highly-available API services within container-based environments.
• • Implement monitoring instrumentation, triage incidents, and resolve customer issues to ensure continuous product improvement.
• • Contribute to the design of long-term technical strategies that balance immediate product delivery with the reduction of systemic technical debt.
• • Drive high-visibility initiatives that improve engineering standards and operational excellence for cross-functional teams.
• • Communicate complex ideas concisely to a worldwide audience, fostering clear understanding and collaboration.
• • Engage with individuals from diverse backgrounds, perspectives, and experiences, contributing to an inclusive work environment.
• • Embrace enthusiasm for learning and knowledge sharing, supported by mentorship and strong communication skills.
• • You will be working on services that are essential to Mapbox's core offerings, impacting millions of users and businesses globally.