Software Engineer, Infrastructure

Kustomer Inc.

Job Overview

Location

US - New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• As an infrastructure engineer at Kustomer, you will be responsible for building systems and abstractions that will be used by teams across the company.
• You will join a team of experienced engineers and have ample opportunities to continue learning and growing.
• This role sits on our Foundation team; your responsibilities on this team will include improving the developer experience, application observability, and designing architectural changes in critical backend components including database sharding strategies, event bus performance, scaling search systems, and improving end to end latency.
• We believe in ownership and are looking for people driven to continuously deliver positive and impactful changes.
• The responsibilities of this role are divided into 50% backend systems and 50% infrastructure and varies from many factors.
• Serve as a Lead and senior member of the team, leading initiatives and key projects
• Provide guidance and mentorship to team members, fostering a culture of collaboration and technical excellence
• Analyze, design, develop, maintain and improve software infrastructure and platform to expand its capabilities
• Measure, report and drive improvements on scalability, performance, and availability
• Lead complex projects and efforts to improve our ability to respond to impaired production systems
• Lead, plan, and execute large scale system changes to meet business objectives
• Tackle ambiguous engineering problems by designing well architected solutions
• Participate in cross-team initiatives to drive engineering best-practices
• Collaborate with the CTO and other technical leaders to set the vision for strategic development efforts
• Work with various engineering teams to bridge gaps and lead initiatives across backend systems and our data platform
• Proactively identify systemic inefficiencies, design and implement improvements
• Become a trusted coach and mentor, actively building strong technical leaders
• Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform
• Work closely with the Security team to address gaps and vulnerabilities during audits to satisfy compliance requirements
• Manage and coordinate security vulnerabilities and upgrade schedules for EOL (End of Life) software
• Lead or assist in security investigations as needed

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 5+ years experience building and managing large scale, highly available, distributed web applications
• You have a Mastery of a high-level programming language like Go, Python, JavaScript, etc.
• You have experience with NoSQL databases like MongoDB
• You own technical architecture discussions and leading decisions for an engineering organization
• You lead and mentor engineers through technical projects and initiatives
• Proficiency with Infrastructure as Code (IaC) tools, including Terraform.
• You have experience designing sharding configurations for databases
• You have experience developing internal tools for others
• You have experience creating SLAs, SLOs, SLIs

🏖️ Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options
• In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks

Skills & Technologies

Python

JavaScript

React

Node.js

MongoDB

DevOps

Remote

Degree Required

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Kustomer Inc.

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About Kustomer Inc.

Kustomer Inc. provides cloud-based customer service software that unifies interactions, tickets, orders, and customer data into a single timeline. Agents access a 360-degree view, automation handles repetitive tasks, and AI delivers insights and suggested responses. The platform supports omnichannel communication across email, chat, social, voice, SMS, and WhatsApp, and offers CRM, workflow, and reporting tools for e-commerce, marketplaces, and digital-first brands.

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