Job Overview
Location
Remote Egypt
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • As a Software Maintenance Engineer for OpenShift at Red Hat, you will act as a trusted technical advisor to customers, ensuring they get maximum value from their OpenShift environments through expert troubleshooting and support.
- • Day to day, you will serve as the primary contact for customer inquiries via ticketing, phone, and remote access, diagnose and resolve complex OpenShift/Kubernetes issues within SLA, collaborate with internal and external teams, document solutions, contribute to knowledge sharing, and participate in weekend rotational shifts when required.
- • You will join Red Hat’s Customer Experience and Engineering group, a global technical support organization dedicated to delivering high-quality assistance across all Red Hat product lines, with a focus on customer success and technical excellence.
- • In this role, you will deepen your expertise in OpenShift and Kubernetes ecosystems, develop advanced troubleshooting and automation skills, contribute to global knowledge initiatives, and grow as a trusted technical partner to enterprise customers and senior stakeholders.
🎯 Requirements
- • Professional experience configuring and troubleshooting OpenShift or Kubernetes with components including logging, monitoring, networking, storage, and Service Mesh
- • Experience with container technologies such as Docker, Podman, LXC, cri-o, or runc
- • Proficiency in Linux operation and administration
- • Experience with automation or scripting tools like Ansible, Bash, or Python
- • Strong written and verbal communication skills in English
🏖️ Benefits
- • Opportunity to work remotely from Egypt with a global leader in open source technology
- • Access to Red Hat’s inclusive, collaborative culture that values transparency and innovation
- • Professional growth through knowledge sharing, certification support, and engagement with cutting-edge enterprise technologies
- • Involvement in regional and global initiatives that impact customer success and product improvement
Skills & Technologies
About Red Hat, Inc.
Red Hat, Inc. is an American software company that provides enterprise open-source solutions, including its flagship Red Hat Enterprise Linux operating system, hybrid cloud platforms, container and Kubernetes technologies, middleware, storage, and automation tools. Founded in 1993 and headquartered in Raleigh, North Carolina, it became a subsidiary of IBM in 2019. The company supports organizations in modernizing and managing IT infrastructure through subscription-based support, training, and certification services, emphasizing security, scalability, and interoperability across hybrid and multicloud environments.
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