Job Overview
Location
Remote - CAN
Job Type
Full-time
Category
Software Development
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Provides first-level investigation to the customer and resolution for the Constellation Suite of Products.
- • Work closely with development documenting and communicating software related issues.
- • Accurate and timely tracking of all reported issues in our following management tool.
- • Meets all defined service levels for unresolved problems and reassigns the ticket to the appropriate internal/external team.
- • Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues.
- • Advises the Customer Care Manager for sensitive Client situations.
- • Attends and participates in Team meetings.
- • Attends CHS product training, as required.
- • Makes recommendations to address problems, improve service, and provide improved support.
- • Develops frequently asked questions (FAQ) documentation.
- • Work shifts may vary to accommodate maximum help desk coverage.
- • Attend service release handoff meetings as requested.
🎯 Requirements
- • College/University degree in Business Administration, Computer Science, or related discipline.
- • Customer Support Experience.
- • General Accounting/Costing knowledge.
- • Course or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields.
- • Proficient in MS Windows applications.
- • Comfortable utilizing remote access utilities such as Remote Desktop, VPN.
- • Superior analytical skills to resolve customer issues.
- • Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment.
- • Excellent interpersonal skills, both verbal and written.
- • Provide courteous, friendly, and professional communication with external and internal stakeholders.
- • Ability to adapt to a fast-paced environment.
- • Excellent time management and set priorities managing conflicting demands.
- • Positive team attitude and ability to collaborate with team members and co-workers.
- • Works well under pressure.
🏖️ Benefits
- • We recognize the value and importance of diversity and inclusion in our communities and in the workplace.
- • We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees.
- • We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Skills & Technologies
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About TMS Software Solutions Inc.
TMS Software Solutions Inc. provides cloud-based human capital management software for mid-size and large organizations. Its platform automates recruiting, onboarding, performance management, succession planning, compensation, and analytics. Founded in 2008 and headquartered in Denver, Colorado, the company serves healthcare, manufacturing, government, and nonprofit sectors across North America. Clients use the system to centralize employee data, streamline HR workflows, and gain workforce insights through configurable dashboards and reporting. Integration capabilities include payroll, benefits, and third-party HRIS platforms. The vendor offers implementation, training, and ongoing support services.
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