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Job Overview
Location
Tokyo
Job Type
Full-time
Category
Marketing
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • Join RainFocus, a rapidly growing and innovative software company, as a Solution Consultant and play a pivotal role in the post-sale client implementation process. You will be instrumental in ensuring our Fortune 500 clients, including industry giants like Adobe, Cisco, IBM, Oracle, and VMware, successfully leverage our groundbreaking event management software platform to elevate their in-person, virtual, and hybrid events.
- • As a Solution Consultant, you will collaborate closely with Solution Architects to provide expert consultation on platform configuration best practices. Your deep understanding of the RainFocus platform will be crucial in guiding clients through the optimal setup and utilization of our tools, ensuring they achieve their event objectives.
- • This role involves driving the requirements gathering process for client implementations. You will engage with clients to understand their unique event needs, business goals, and technical landscapes, translating these into actionable configuration plans and solution designs.
- • You will be responsible for designing and configuring the RainFocus platform to meet specific client requirements. This hands-on aspect of the role requires a meticulous approach to ensure the platform is tailored to deliver maximum value, streamline operations, and accelerate marketing results for our clients.
- • A key responsibility is to educate clients on the implemented RainFocus toolset. You will empower clients by providing comprehensive training and guidance, enabling them to confidently manage and execute their events using our software.
- • We are seeking collaborative and energetic individuals who are eager to become true experts in RainFocus products and industry best practices. Your passion for learning and problem-solving will be essential in navigating the complexities of event technology and client needs.
- • As a member of a small, focused team, you will contribute to a dynamic and supportive environment where teamwork and shared success are paramount. You will work alongside talented colleagues, sharing knowledge and collectively driving client satisfaction.
- • Solution Consultants are recognized as thought leaders within the Client Success organization. This means you will have opportunities to influence best practices, contribute to process improvements, and share your expertise across the team.
- • Beyond core responsibilities, you will often assume additional duties to mentor, train, and develop the consulting skill set of your peers. This leadership aspect allows you to shape the future of our consulting practice and foster a culture of continuous learning and development.
- • This role is ideal for individuals who thrive in a challenging yet exciting environment. RainFocus is not just building software; we are changing the market, and you will be at the forefront of this transformation.
- • You will be instrumental in helping clients prepare and execute events across the globe, ensuring a seamless experience for attendees and maximizing the impact of their marketing efforts.
- • Your work will directly contribute to the success of major global events, providing tangible results and measurable business intelligence for our clients.
- • The opportunity to work with a well-funded, fast-growing company offers significant potential for professional growth and career advancement.
- • You will be part of a company culture that genuinely cares about its employees, its customers, and the wider world, fostering a sense of purpose and impact in your daily work.
- • This position requires a strong understanding of client needs and the ability to translate technical capabilities into business solutions that drive tangible outcomes.
- • You will be expected to stay abreast of the latest trends in event technology and digital marketing to provide cutting-edge solutions and advice to our clients.
- • The role demands excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders.
- • You will be a key player in the client's journey from sale to successful adoption, ensuring long-term satisfaction and partnership.
- • This is a remote position, offering flexibility and the opportunity to work from a Japanese-speaking location, including Brazil, Australia, Taiwan, Philippines, Indonesia, and Japan.
🎯 Requirements
- • Proven experience in a client-facing consulting, implementation, or technical support role, preferably within the software or event technology industry.
- • Strong understanding of event management processes, technologies, and best practices, or the ability to quickly acquire this knowledge.
- • Excellent problem-solving, analytical, and critical thinking skills, with a demonstrated ability to translate complex client needs into practical solutions.
- • Exceptional communication, presentation, and interpersonal skills, with the ability to effectively engage with clients at all levels.
- • Fluency in Japanese is required, as the role involves working with clients in Japanese-speaking regions.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Opportunities for professional development and continuous learning.
- • Remote work flexibility, allowing you to work from a Japanese-speaking location.
Skills & Technologies
Hybrid
About RainFocus, Inc.
RainFocus provides a cloud-native event marketing and management platform designed for enterprise-scale conferences, trade shows, and webinars. The SaaS solution unifies registration, content management, exhibitor services, and real-time analytics into a single system of record, enabling marketers to plan, execute, and measure complex multi-session events while delivering personalized attendee experiences and actionable business intelligence.
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