Solutions Engineer, AI

📋 Description

• • Valence is at the forefront of redefining the future of work by building the only AI-native coaching platform for enterprises. We are not just discussing the evolution of the workplace; we are actively shaping it with leading Fortune 500 companies across critical sectors like healthcare, financial services, manufacturing, and technology. Our mission is to tackle the most challenging problems that determine whether AI truly transforms organizational operations – those that lack established playbooks, obvious solutions, and guaranteed success. This is a unique opportunity for individuals who aspire to be part of a select group defining the global impact of AI on enterprises.
• • This role is designed for those who thrive on pushing boundaries, are energized by complex challenges, and are driven to innovate beyond incremental progress. If the idea of predictability leads to boredom and the prospect of redefining AI's potential for leaders, companies, and the world excites you, then Valence is the place to be. We are committed to the belief that the most valuable work is that which redefines work itself.
• • As a Solutions Engineer, AI, you will be instrumental in leading enterprise solutions for Nadia, our advanced AI coach. This involves adapting and delivering highly tailored implementations within complex customer environments. Your responsibilities will span the design, implementation, and rigorous evaluation of high-impact workflows. This includes crafting sophisticated prompts, developing effective memory and knowledge patterns, and architecting robust coaching flows. You will be tasked with balancing the strategic use of bespoke solutions with the scalability of reusable architectures, while also building the essential tooling and establishing a strong evaluation discipline to ensure the successful scaling of enterprise AI deployments.
• • This position is central to Valence's operations and success. You will engage in close collaboration with cross-functional teams, including Product Management, AI Research, Applied AI, and Engineering. The goal of this collaboration is to ensure that our most advanced enterprise AI systems are not only safe and performant but also precisely aligned with tangible user outcomes and business objectives. This role demands a unique blend of product intuition, a solid technical foundation, and a strong, results-oriented delivery instinct. It is ideally suited for individuals who possess a passion for building, shipping products, and continuously iterating to achieve excellence.
• • Valence is the pioneer in delivering AI-first leadership coaching to large enterprises. Our core mission is to revolutionize how the world's largest companies approach learning and development. We empower teams to collaborate more effectively through AI-powered personalization that dynamically adapts to individual goals and organizational culture, leveraging the latest advancements in machine learning and natural language processing.
• • Our innovative approach has garnered significant recognition, with features in prestigious publications such as Harvard Business Review, TIME, World Economic Forum, Financial Times, and Forbes. We have also been recognized as an Inc. 5000 fastest-growing private company in America, underscoring our rapid growth and impact.
• • We serve a diverse and sophisticated clientele, representing some of the most advanced enterprise AI implementations globally. Our partners include industry leaders such as Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS, and Bristol Myers Squibb. Working with Valence provides an unparalleled opportunity to engage directly with Fortune 500 technology leaders, cultivating deep expertise through the most complex enterprise deployments.
• • You will gain invaluable insights into the diverse strategic approaches organizations are taking towards AI transformation. These are not ordinary enterprise clients; they are the companies actively defining the trajectory of AI-first business transformation across every major industry. Your work will directly contribute to shaping the future of enterprise AI and leadership development on a global scale.
• • The Solutions Engineer will be responsible for understanding customer needs deeply, translating them into technical requirements, and architecting solutions using Valence's AI coaching platform. This involves designing prompt engineering strategies, configuring AI models, integrating with customer systems, and developing custom components where necessary. You will also play a key role in the pre-sales process, demonstrating the capabilities of Nadia and providing technical expertise to prospective clients. Post-implementation, you will monitor performance, gather feedback, and work with the product team to drive continuous improvement and ensure customer success.
• • A significant part of the role involves developing and maintaining best practices for AI deployment in enterprise settings. This includes establishing robust testing and validation frameworks, defining metrics for success, and ensuring the ethical and responsible use of AI. You will be a key advocate for our AI solutions, educating clients on their potential and guiding them through the adoption process. The ability to communicate complex technical concepts to both technical and non-technical audiences will be crucial for success in this role.
• • Furthermore, you will contribute to the internal knowledge base, documenting solutions, common challenges, and effective strategies. This knowledge sharing is vital for scaling our solutions and ensuring consistency across all customer engagements. You will be at the intersection of cutting-edge AI technology and real-world business challenges, making a tangible impact on how leading organizations leverage AI for growth and development.