Job Overview
Location
US | MA | Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The SPM Solutions Specialist at Iron Mountain Incorporated is a pivotal role responsible for driving the continuous improvement and functional deployment of ServiceNow’s Strategic Portfolio Management (SPM) module, serving as the critical link between business strategy and technical execution to ensure alignment with organizational goals for integration, efficiency, and synergy realization.
- • This role manages the full lifecycle of SPM feature deployments—from initial requirements gathering through final user adoption—ensuring high-quality, zero-disruption delivery that empowers users and sustains business continuity across a global enterprise serving 225,000 customers.
- • Day-to-day responsibilities include leading collaborative workshops to elicit and refine business requirements, translating complex operational needs into precise, actionable user stories for development teams.
- • The specialist partners closely with SPM Engineering and developers to validate that technical implementations align with functional scope and strategic intent, acting as a functional advocate throughout the development cycle.
- • They define rigorous acceptance criteria and oversee end-to-end functional testing to guarantee new SPM features are robust, bug-free, and production-ready before release.
- • The role involves creating comprehensive training materials, user guides, and documentation, and leading interactive training sessions to drive platform adoption, user proficiency, and long-term engagement.
- • As the primary point of contact for SPM-related issues, the specialist troubleshoots incidents swiftly, conducts root cause analysis, and implements solutions to minimize downtime and restore business operations rapidly.
- • They facilitate regular cadences and working sessions with Tech Business Partners, workstream leads, and cross-functional stakeholders to maintain alignment on the SPM roadmap, prioritize initiatives, and ensure transparency across teams.
- • The specialist contributes to process optimization by identifying gaps in current SPM usage and recommending enhancements that improve portfolio visibility, resource allocation, and investment decision-making.
- • They support change management efforts by anticipating user resistance, addressing concerns proactively, and fostering a culture of adoption through clear communication and demonstrable value.
- • The role requires maintaining up-to-date knowledge of ServiceNow SPM releases, best practices, and emerging capabilities to recommend timely upgrades and innovations that keep the platform aligned with industry standards.
- • The specialist documents all processes, decisions, and outcomes in a centralized knowledge base to ensure traceability, audit readiness, and organizational learning.
- • They collaborate with IT governance, security, and compliance teams to ensure SPM configurations adhere to corporate policies, data privacy standards, and regulatory requirements.
- • The position offers the opportunity to deepen expertise in enterprise ServiceNow SPM functionality while developing advanced skills in business analysis, stakeholder management, and enterprise software lifecycle leadership.
- • Success in this role enables the individual to become a trusted advisor on strategic portfolio management, influencing how Iron Mountain prioritizes investments, allocates resources, and measures ROI across its global technology portfolio.
- • The specialist gains exposure to a mature, innovative IT environment at a Fortune 500 leader in information management, with opportunities to contribute to digital transformation initiatives that impact sustainability, data privacy, and operational excellence.
- • This role fosters professional growth in influencing without authority, navigating matrix organizations, and driving change through collaboration—skills transferable to senior roles in IT strategy, enterprise architecture, or digital transformation leadership.
🎯 Requirements
- • 8+ years of IT Project Management experience with a proven track record in delivering complex enterprise software initiatives.
- • Direct, hands-on experience with ServiceNow Strategic Portfolio Management (SPM), including functional knowledge of its modules, capabilities, and configuration.
- • Bachelor’s degree in Information Technology, Management Information Systems (MIS), or equivalent professional experience demonstrating equivalent expertise.
- • Deep understanding of Waterfall, Agile, and Hybrid methodologies, with ability to adapt approaches based on project context and organizational needs.
- • Exceptional communication and writing skills, with the ability to translate technical concepts into clear, accessible language for diverse audiences including executives, end-users, and technical teams.
- • Strong analytical and problem-solving abilities, with proven capacity to diagnose issues quickly, prioritize impacts, and implement effective solutions under pressure.
🏖️ Benefits
- • Competitive salary range of $123,500.00 - $164,700.00, reflecting the role’s strategic importance and required expertise.
- • Comprehensive health, dental, and vision insurance plans, including wellness programs and mental health resources.
- • Generous paid time off (PTO) and holiday schedule, plus parental leave and flexible work arrangements to support work-life balance.
- • 401(k) retirement plan with company matching contributions to support long-term financial security.
- • Opportunities for professional development, including access to ServiceNow training, certifications, and internal learning platforms.
- • Remote work flexibility (US-based) enabling geographic independence while contributing to a global enterprise.
- • Employee assistance programs, tuition reimbursement, and recognition programs that celebrate innovation and impact.
Skills & Technologies
Remote
Degree Required
About Iron Mountain Incorporated
Iron Mountain Incorporated is a global provider of information management, storage, and digital transformation services. Founded in 1951, it safeguards physical and digital assets for more than 225,000 customers worldwide, including 95% of the Fortune 1000. The company operates a network of secure facilities for records storage, data centers, and art storage, alongside offering cloud migration, data governance, and secure shredding services. Headquartered in Boston, Massachusetts, Iron Mountain helps organizations reduce risk, comply with regulations, and unlock value from their information throughout its lifecycle.
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