Job Overview
Location
New York, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 2, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager for Leagues & Competitions at ScorePlay, you will be instrumental in driving the adoption and maximizing the value of our AI-powered media platform for some of the world's most prestigious sports organizations. This pivotal role places you at the forefront of our North America operations, acting as the primary strategic partner for global leagues, competitions, and sports associations. You will be responsible for nurturing and expanding relationships across various departments within these organizations, including media, digital, communications, and operations, ensuring they leverage ScorePlay to its fullest potential.
- • Your core mission will involve leading comprehensive onboarding and training programs, meticulously designed to foster deep platform adoption and demonstrate tangible return on investment (ROI). This proactive approach will be key to ensuring high levels of customer satisfaction and retention. You will be expected to manage the entire customer lifecycle, from initial engagement through to ongoing success, anticipating needs and identifying opportunities for growth and expansion within existing accounts.
- • A significant aspect of this role is the strategic mapping and monitoring of ScorePlay's usage across the entire ecosystem of a league or competition. This involves understanding how different departments and entities interact with the platform and identifying opportunities to broaden its application. You will develop and implement frameworks to measure adoption rates and strategically expand platform use to a customer's wider network, including affiliated clubs, sub-competitions, broadcasters, and other key partners. This requires a deep understanding of sports organizations' operational structures and media workflows.
- • You will collaborate closely with customer teams and their participants to streamline workflows and establish standardized media operations across their entire ecosystem. This involves acting as a trusted advisor, providing best practices and solutions to integrate ScorePlay seamlessly into their existing processes and drive efficiency.
- • Data and operational excellence are paramount. You will be responsible for meticulously tracking key adoption and engagement metrics for your assigned portfolio of clients. This includes building and maintaining robust success dashboards and generating insightful reports for both internal teams and external stakeholders. Maintaining accurate customer health scores, reliable renewal forecasts, and detailed reporting within our CRM (HubSpot) and internal ScorePlay systems will be critical to the success of your accounts and the broader customer success strategy.
- • Internally, you will serve as a vital conduit for client feedback, partnering closely with the Product and Engineering teams to channel insights and requests into tangible product improvements. This ensures that ScorePlay continues to evolve and meet the dynamic needs of the sports industry. You will also collaborate strategically with the Sales team on renewal, upsell, and expansion opportunities, ensuring a seamless transition and continued growth for our clients. Furthermore, you will work with the Marketing team to identify and cultivate flagship clients into compelling public success stories, showcasing the transformative impact of ScorePlay.
- • This role is ideal for an individual who thrives at the intersection of sports, media, and technology. It demands a blend of strategic relationship management, hands-on operational expertise, and a passion for solving complex challenges. If you are driven by a desire to implement scalable processes and make a significant impact on how the world's leading sports organizations manage and distribute their media, this is an unparalleled opportunity. You will be joining a rapidly growing, international company that is redefining sports media workflows and has ambitious plans for global leadership. This is truly the best time to join our adventure and help shape the future of sports content.
🎯 Requirements
- • 3+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management.
- • Proven experience managing enterprise or multi-stakeholder accounts, with a strong preference for candidates with experience in the tech or media industries.
- • Exceptional communication, presentation, and stakeholder management skills, with the ability to engage effectively with both executive leadership and end-users.
- • Strong operational mindset with a demonstrated ability to build processes, define success metrics, and scale systems efficiently.
🏖️ Benefits
- • Competitive base salary ($120-180K) and on-target earnings ($140-210K), commensurate with experience and seniority.
- • Opportunity to work directly with world-class sports leagues, competitions, and federations.
- • Lead multi-department initiatives that transform how major sports organizations manage and distribute media.
- • Collaborate closely with ScorePlay s Product, Sales, and Marketing teams in our New York office.
- • Join a fast-growing, international company redefining sports media workflows and contribute to shaping the global strategy.
Skills & Technologies
Senior
Remote
About ScorePlay Inc.
ScorePlay Inc. provides cloud-based media asset management tailored for sports organizations. Its platform automates ingestion, AI tagging, and distribution of photos and videos to athletes, partners, and fans while enforcing rights and branding rules. Centralized search, real-time sharing links, and analytics help clubs, leagues, and federations maximize content value across social, broadcast, and sponsorship channels.
