Sr. Field Adjuster, Homeowner Claims - Philadelphia, PA (Local)

CSAA Insurance Group

Job Overview

Location

Pennsylvania - Home Teleworkers

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary adjuster for homeowner property and personal property claims, managing cases from initial investigation through final settlement.
• Conduct in-person and virtual inspections of damaged dwellings, other structures, and personal property to assess loss extent and document evidence through photography and detailed reporting.
• Investigate and evaluate moderate-to-high severity homeowner claims, determining scope of repairs and identifying cause of loss with support from subject matter experts when necessary.
• Prepare accurate repair estimates using the Xactimate estimating system to determine cost of restoration based on inspected damage.
• Negotiate agreed-upon repair costs with insured parties, Network Repair Program (NRP) contractors, or the insured’s chosen contractors.
• Oversee the entire repair process to ensure completion aligned with settlement terms and policy coverage.
• Settle and pay dwelling or other structure damages after completing thorough coverage analysis and regulatory compliance review.
• Maintain full regulatory compliance for all claim files through accurate documentation, timely correspondence, and adherence to state and company guidelines.
• May be required to assign, coordinate, and supervise independent adjusters on assigned claims.
• Progress toward achieving Level 5 Homeowner Adjuster competency as defined by company standards.
• Travel locally within the Philadelphia, PA region and surrounding areas to conduct field inspections and meet with policyholders or contractors.
• Work primarily from home in a remote-first environment with flexibility to work from various locations, including occasional access to CSAA offices.
• Communicate directly with insureds, contractors, and internal teams to ensure clarity, transparency, and timely resolution of claims.
• Ensure all claim activities align with CSAA Insurance Group’s mission of helping members prevent, prepare for, and recover from life’s uncertainties.

🎯 Requirements

• 6+ years of related professional experience with transferrable skills
• 4+ years of claims experience with preferred emphasis on homeowner claims
• High school diploma required; bachelor’s degree or higher may substitute for 2 years of experience
• Knowledge of Xactimate repair estimating system
• Knowledge of homeowner insurance policies and procedures
• Valid driver’s license and insurable driving record, or alternative transportation to safely transport large/heavy equipment between sites

🏖️ Benefits

• Annual bonus eligibility up to 10% of eligible pay through the Annual Incentive Plan (AIP)
• 401(k) with company match
• Flexible remote-first workplace with Home-Flex model
• Career growth opportunities with mentorship and development support
• Inclusive and welcoming workplace culture focused on belonging
• Sustainability-focused initiatives aligned with climate resilience and community impact

Skills & Technologies

Senior

Remote

Degree Required

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CSAA Insurance Group

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About CSAA Insurance Group

CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.

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