Job Overview
Location
Work At Home-Texas
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • As a Sr. Manager, Digital Product - Conversational AI Strategy at CVS Health Corporation, you will lead the development and execution of AI-driven outreach and rescheduling strategies to improve care continuity and member engagement following cancelled appointments, directly supporting CVS Health’s mission to build a healthier, more connected, and compassionate health experience for individuals and communities.
- • Day to day, you will architect AI orchestration logic using Conversational AI (Voice and RCS), collaborate with clinicians, analysts, operational teams, and client success executives to influence product decisions, conduct user interviews to define problem statements, develop and communicate product roadmaps with measurable KPIs, and manage cross-functional dependencies to ensure timely delivery of value-driven solutions.
- • You will join the Signify Health team within CVS Health, a highly motivated and experienced cross-functional group passionate about solving complex challenges in the US healthcare system, where innovation, purpose, accountability, safety, and quality are central to the culture and guided by the company’s mission to help people live healthier lives.
- • In this role, you will deepen your expertise in Conversational AI and NLP-driven product management, strengthen your ability to lead AI integration into complex business logic, enhance your stakeholder influence and strategic thinking, and drive measurable improvements in care continuity and clinician productivity while advancing your impact in healthcare innovation.
🎯 Requirements
- • Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience
- • 7 or more years of professional experience including 5 years of product experience
- • Strong technical acumen with the ability to lead the integration of AI models into complex business logic, including dissecting technical problems like intent classification or supply-aware routing
- • Experience in Conversational AI or NLP-driven product management, with a proven ability to design and optimize multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs)
- • Excellent written and verbal communication skills
- • Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations
🏖️ Benefits
- • Medical, dental, and vision coverage
- • Paid time off
- • Retirement savings options
- • Wellness programs
- • Eligibility for CVS Health bonus, commission, or short-term incentive program
- • Award target in the company’s equity award program
Skills & Technologies
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About CVS Health Corporation
CVS Health Corporation is an American healthcare conglomerate headquartered in Woonsocket, Rhode Island. It operates retail pharmacy chains, pharmacy benefit management services, and health insurance through Aetna. The company fills prescriptions, provides walk-in clinics, administers vaccinations, and manages drug plans for insurers and employers. CVS Health also offers specialty pharmacy, infusion, and long-term care services across the United States.
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