Sr. Professional Services Consultant - Unified Communications

Logicalis Group Limited

Job Overview

Location

Virtual Location

Job Type

Full-time

Full Job Description

📋 Description

• The Senior Professional Services Consultant – Cloud Collaboration & Contact Center delivers high-value professional services focused on Cisco Webex Calling, Cisco Webex Contact Center, and Microsoft Teams Voice solutions, serving as a technical lead and trusted advisor guiding customers through cloud and hybrid voice, contact center, and collaboration transformations.
• Day to day, the consultant designs, implements, migrates, and optimizes enterprise voice solutions using Cisco Webex Calling and Microsoft Teams Voice; leads customer migrations from legacy PBXs or CUCM to cloud platforms; architects PSTN connectivity via Cisco Local Gateway, Microsoft Direct Routing, and Operator Connect; designs hybrid coexistence architectures; designs and implements Cisco Webex Contact Center solutions including call routing, agent workflows, reporting, and integrations; supports transitions from UCCX/UCCE to Webex Contact Center; leads end-to-end engagements from requirements gathering to knowledge transfer; acts as technical lead on complex projects; performs UC and contact center assessments and optimization reviews; develops and maintains Logicalis delivery standards; builds trusted advisor relationships; provides consultative guidance on cloud adoption and migration strategies; collaborates with PMO and Resource Management; mentors team members; contributes to service development and process improvement; promotes Logicalis mission and values; ensures adherence to laws, regulations, and internal policies; and maintains professional conduct consistent with customer service expectations.
• Logicalis Group Limited is a global IT solutions and managed services provider specializing in digital transformation, cloud, cybersecurity, and collaboration technologies, with a strong focus on delivering innovative, secure, and scalable solutions for enterprise clients across industries.
• In this role, the person can deepen expertise in leading cloud collaboration platforms (Cisco Webex and Microsoft Teams), master complex migration and hybrid architecture design, become a trusted advisor in enterprise contact center transformation, influence Logicalis’ professional services standards and practices, develop leadership and mentoring capabilities, and advance their career as a top-tier technical consultant in unified communications and customer experience technologies.

🎯 Requirements

• 8+ years of collaboration and voice experience with a strong focus on cloud and hybrid solutions.
• Proven experience designing and implementing Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams Voice, and Cisco Webex Control Hub.
• Experience integrating or migrating from legacy platforms such as Cisco Unified Communications Manager (CUCM), UCCX, UCCE, or legacy/third-party PBX systems.
• Strong understanding of PSTN connectivity, SIP, voice gateways, and hybrid architectures.
• Consulting background with demonstrated customer-facing delivery experience.
• Proficiency in Microsoft Office applications.
• One or more preferred certifications: CCIE – Collaboration or Enterprise Infrastructure, or CCNP – Collaboration or Enterprise Infrastructure.
• Excellent written and verbal communication skills with ability to engage confidently with customers and internal teams.
• Strong consultative skills to assess customer needs and translate them into effective technical solutions.
• Exceptional time management and prioritization skills in a multi-customer environment.
• Advanced problem-solving and analytical abilities, including managing highly complex engagements.
• Proven ability to build long-term client relationships and maintain high customer satisfaction.
• Willingness and ability to travel nationally as required.
• Commitment to continuous professional development.

🏖️ Benefits

• Salary compensation range: $100,000 to $140,000 plus bonus.
• Opportunity to work as a technical lead and trusted advisor on high-value enterprise transformation projects.
• Exposure to leading cloud collaboration and contact center platforms including Cisco Webex and Microsoft Teams.
• Involvement in shaping Logicalis delivery standards, service development, and process improvement initiatives.
• Mentoring and team support responsibilities to develop leadership and coaching skills.
• Engagement with diverse business and technical stakeholders across industries.
• Commitment to professional growth through continuous development and access to advanced certifications.
• Work within an Equal Opportunity Employer that values inclusion, belonging, and ethical conduct.

Skills & Technologies

Senior

Hybrid

Degree Required

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Logicalis Group Limited

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About Logicalis Group Limited

Logicalis Group Limited is a global technology services provider specializing in digital transformation, cloud, cybersecurity, and managed services for enterprises and public-sector organizations. Founded in 1997 and headquartered in the UK, the company integrates infrastructure, networking, data, security, and collaboration technologies from partners such as Cisco, Microsoft, IBM, and AWS. Operating in more than 25 countries across North America, South America, Europe, and Asia-Pacific, Logicalis supports clients through consulting, design, implementation, and ongoing management, aiming to modernize IT environments, reduce operational risk, and accelerate business outcomes.

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