Sr. Reliability Operations Engineer (Mexico)

📋 Description

• • The Sr. Reliability Operations Engineer (Mexico) leads operational reliability for the region, owning incident response, escalations, and Tier 2 support for robotic and cloud systems, ensuring efficient resolution and clear communication during incidents.
• • Day to day, the role involves serving as the primary incident lead during daytime hours, responding to Tier 1 escalations using runbooks and diagnostics, developing and updating runbooks and automation scripts, using monitoring tools like Grafana/Prometheus and GCP Monitoring to proactively identify issues, acting as the central communication point during incidents, collaborating with product and SRE teams to improve system stability, participating in a shared weekend on-call rotation, and helping establish operational best practices for broader reliability functions.
• • Serve Robotics is a team of tech industry veterans in software, hardware, and design building sidewalk robots to revolutionize urban deliveries by reducing street congestion, increasing access, and supporting local businesses, with commercial operations already live in Los Angeles, Miami, Dallas, Atlanta, and Chicago.
• • In this role, the person can deepen expertise in incident command, cloud operations (especially GCP), automation, and cross-functional collaboration while contributing to the scalability and maturity of robotic delivery systems and gaining mentorship opportunities to uplift regional operational maturity.