Sr. ServiceNow Administrator

📋 Description

• • The Sr. ServiceNow Administrator is an experienced individual contributor responsible for the day-to-day administration, configuration, support, and continuous improvement of the ServiceNow platform in support of customer experience operations and enterprise workflow automation.
• • Day-to-day responsibilities include administering the ServiceNow platform by configuring tables, forms, fields, notifications, knowledge content, service portals, and user access; providing guidance to less experienced administrators; monitoring platform performance; developing dashboards and reports; supporting SDLC and release management; building workflow automation using Flow Designer and business rules; managing integrations and data quality; and maintaining platform security and compliance.
• • Alkami Technology, Inc. is a digital sales and service platform provider for U.S. banks and credit unions, recognized for its intentional culture and tremendous growth, including awards like Best Place to Work in Fintech and Best Company Culture. As a remote-first company, most positions can be remote in the US.
• • In this role, the person can deepen their expertise in ServiceNow administration, lead process improvements, contribute to governance and release discipline, enhance user experience and service delivery, and grow their impact across customer experience, operations, and enterprise technology teams.