Sr. VIP Relationship Manager

Kraken

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Deliver consistent, high-quality service to high-net-worth individual (HNWI) clients globally through trusted, personalized relationship management.
• Drive key performance indicators including revenue, trading volume, and assets on platform by executing data-driven strategies tailored to VIP client needs.
• Serve as the primary point of contact for Kraken’s top private clients, building deep, long-term relationships based on trust and exclusivity.
• Expand and enhance Kraken’s VIP programme by designing and implementing initiatives that increase client engagement, activity, and loyalty.
• Leverage blockchain analytics, trading data, and client insights to identify opportunities for revenue growth and product adoption across Kraken’s suite (Pro, Desktop, Wallet, Futures).
• Partner with product, marketing, and client service teams to champion new features and benefits that elevate the VIP experience and maintain competitive differentiation.
• Bring Kraken’s private client offerings to market with precision, ensuring benefits remain impactful, relevant, and aligned with industry standards for HNWIs.
• Actively nurture and expand a personal network within the crypto industry, particularly among high-net-worth individuals and institutional players.
• Stay ahead of cryptocurrency market dynamics, ecosystem developments, and emerging trends beyond blue-chip tokens to provide informed, strategic guidance to clients.
• Operate with autonomy in a fast-paced, ambiguous environment, embracing bold initiatives and iterating quickly based on feedback and results.
• Travel up to 15% of the time to meet clients in person and attend industry events.
• Fully align with Kraken’s cypherpunk values and mission to accelerate global crypto adoption and financial inclusion.
• Maintain deep familiarity with Kraken’s product suite, including spot, margin, futures, OTC trading, and lending solutions.
• Apply scrappy, creative problem-solving to overcome challenges and unlock new growth opportunities in a rapidly evolving crypto landscape.
• Collaborate cross-functionally across diverse teams and backgrounds to ensure seamless client experiences and internal alignment on VIP priorities.

🎯 Requirements

• 5+ years of experience in relationship management, account management, or private client sales, including at least 2 years in the crypto space with a proven track record working with high-net-worth individuals.
• Deep understanding of crypto trading products: spot, margin, futures, OTC trading, and lending.
• Strong personal network within the crypto industry, particularly among HNWIs.
• Highly data-driven with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
• Fluency in English.
• Ability to travel up to 15% of the time.

🏖️ Benefits

• Fully remote work with global team members across 70+ countries.
• Opportunity to shape the industry’s best VIP client experience at a leading crypto exchange.
• Exposure to cutting-edge crypto products and a mission-driven culture rooted in crypto values.
• Access to Kraken’s internal education resources and crypto learning materials.

Skills & Technologies

Senior

Remote

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Kraken

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About Kraken

Kraken is a global cryptocurrency exchange established in 2011, offering spot and futures trading for Bitcoin, Ethereum and 200+ digital assets. Headquartered in San Francisco with entities worldwide, it serves retail and institutional clients, providing custody, staking, an NFT marketplace and OTC desk. The platform emphasizes security, regulatory compliance and educational resources.

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