Staff Platform Engineer (IC-4)

Moxie Software Inc.

Job Overview

Location

Remote - Global

Job Type

Full-time

Full Job Description

📋 Description

• Participate in incident response as needed
• Own and improve monitoring, logging, and alerting using Datadog, AWS, Vercel and related tools
• Ensure systems are observable and failure modes are well understood
• Help teams learn from incidents through postmortems and follow-ups
• Balance reliability with delivery speed through pragmatic SRE practices
• Own and operate core platform systems across AWS, GCP, Vercel, Github, and Cloudflare
• Improve reliability, scalability, and security of production and non-production environments
• Maintain and evolve infrastructure supporting multiple services and teams
• Own and improve CI/CD pipelines (GitHub Actions), focusing on speed, reliability, and clarity
• Improve deployment workflows, rollbacks, and environment consistency
• Reduce deployment-related risk and manual intervention
• Partner with engineers and our QA team to improve release confidence and velocity
• Improve local development environments and onboarding experience for engineers
• Reduce friction in common workflows (setup, testing, debugging)
• Maintain tooling and documentation that helps engineers move faster with confidence
• Work closely with the product engineering team to understand platform pain points and improve local development experience.
• Provide guidance and support on infrastructure, deployments, and operational best practices
• Contribute to platform standards and shared tooling through collaboration, not mandates
• Act as owners, give more than we take, move with speed and care, and simplify and learn every day

🎯 Requirements

• 5+ years of experience in platform, DevOps, or SRE-focused roles
• Strong experience operating production systems on AWS (certifications strongly preferred), Vercel, and/or GCP
• Experience building and maintaining CI/CD pipelines (GitHub Actions or similar)
• Strong understanding of cloud networking, security fundamentals, and IAM
• Experience with observability tooling (Datadog preferred)

🏖️ Benefits

• Flexible working hours
• Comprehensive health insurance
• 401(k) plan
• Generous paid time off
• Professional development opportunities
• Access to the latest technology and tools
• Collaborative and dynamic work environment

Skills & Technologies

Python

Django

PostgreSQL

AWS

GCP

Senior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Moxie Software Inc.

Visit Website

About Moxie Software Inc.

Moxie provides cloud-based customer engagement software that unifies digital channels—live chat, email, social, knowledge base, and web self-service—into a single platform. Its products enable businesses to guide online visitors, answer questions in real time, and manage support workflows at scale, aiming to increase conversion rates and customer satisfaction while reducing service costs.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.