Staff Product Engineer

Intercom, Inc.

Job Overview

Location

Dublin, Ireland

Job Type

Full-time

Full Job Description

📋 Description

• As a Staff Product Engineer at Intercom, you will serve as a technical leader and key contributor within the engineering organization, driving the development of scalable, reliable systems that power Intercom’s AI Customer Service Suite, including the industry-leading AI agent Fin, which enables businesses to deliver always-on, impeccable customer experiences to nearly 30,000 global customers.
• You will play a pivotal role in shaping technical strategy, mentoring fellow engineers, and collaborating cross-functionally with product, design, research, and data teams to ensure engineering excellence aligns with customer value and business goals.
• Your day-to-day responsibilities will include contributing to the evolution of Intercom’s technical architecture to support growing scale from customers’ end-users, advocating for agility alongside scalability and availability through continuous deployment and feature flagging.
• You will engage in all phases of the software development lifecycle — from ideation and prototyping to design and implementation — balancing hands-on coding with architectural leadership to deliver meaningful product improvements.
• You will leverage Intercom’s investment in AI-powered developer tools to reduce friction and focus on solving complex, high-impact problems, while maintaining a strong emphasis on performance, reliability, and operational excellence.
• You will actively participate in hiring, mentoring, and career development of other engineers, helping to raise technical standards and foster a culture of growth and accountability within the team.
• You will partner closely with the Engineering Manager to develop team capabilities, refine technical strategy, and ensure alignment between engineering efforts and product outcomes.
• You will collaborate directly with product managers, designers, and researchers to translate customer needs into technical solutions, drawing on a proven track record of delivering user-centric value in cross-disciplinary environments.
• You will contribute to a culture of technical pragmatism and speed, where incremental releases and feature flags enable rapid innovation without compromising system stability or user experience.
• You will help uphold Intercom’s core values of pushing boundaries, building with speed and intensity, and delivering incredible value — all while working in a hybrid environment that prioritizes in-person collaboration (minimum three days per week in Dublin) to strengthen team cohesion and culture.

🎯 Requirements

• Significant, demonstrated impact from your work on products and/or teams, with evidence of driving meaningful outcomes in previous roles.
• Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl), with the ability to quickly learn or introduce new technologies; prior experience with Intercom’s stack is not required.
• Proven experience with distributed systems, including design, implementation, and operational considerations for scalability and fault tolerance.
• Minimum of 2+ years of experience as the primary technical leader for a team, including responsibilities in mentoring, architecture, and technical decision-making.
• Experience collaborating directly with product teams and designers, with a strong track record of delivering customer or user value through cross-functional partnership.
• A genuine passion for building SaaS products that users love and rely on, motivated by the impact of your work on real-world customers.

🏖️ Benefits

• Competitive salary and equity package in a fast-growing, innovative startup environment with significant market traction.
• Daily catered lunch, snack options, and a fully stocked kitchen to support well-being and convenience during workdays.
• Regular compensation reviews to ensure pay reflects performance and contributions.
• Employer-matched pension scheme up to 4%, plus life assurance and comprehensive health and dental insurance for employees and dependents.
• Flexible paid time off policy, including paid maternity leave and 6 weeks of paid paternity leave to support family bonding.
• Support for sustainable commuting via the Cycle-to-Work Scheme, including secure bike storage facilities.
• Provision of MacBooks as standard equipment, with Windows availability for roles requiring it.
• Hybrid working policy requiring at least three days per week in the Dublin office to foster connection, collaboration, and culture, while allowing flexibility for remote work.
• A radically open, accepting, and inclusive workplace culture that prioritizes psychological safety, avoids divisive discourse, and upholds equal opportunity employment principles.

Skills & Technologies

Python

Ruby

Senior

Hybrid

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Intercom, Inc.

Visit Website

About Intercom, Inc.

Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.