Staff Software Engineer - Product Platform Team

Orum, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end delivery of complex, real-time product systems spanning Node.js/TypeScript backends and React frontends, focusing on live calling workflows including SIP event-driven softswitch paths, WebSocket-driven UIs, and streaming audio processing for speech recognition.
• Architect and evolve foundational platform systems that power all Orum products, including CRM integrations (Salesforce, Outreach), identity and access management, and synchronized data flows to maintain accuracy across customer systems.
• Design and implement AI-powered prospect enrichment systems that combine internal and external data sources to create intelligent, continuously improving prospect profiles that drive product innovation.
• Author comprehensive technical design documents, establish standards for code quality, testing, performance, and observability, and ensure scalable, simple architectures that grow with company demand.
• Collaborate as an equal partner with Product and Design teams to translate ambiguous requirements into intuitive, high-performance user experiences, making clear trade-offs and documenting technical decisions with business impact.
• Mentor and uplevel engineering teams through design reviews, pairing sessions, and constructive feedback, modeling engineering excellence, clarity, and craftsmanship across the organization.
• Improve developer experience and system reliability by influencing API design, data contracts, testing strategies, and progressive delivery practices across multiple engineering teams.
• Participate in on-call rotations and uphold operational excellence for owned systems, ensuring high availability and rapid incident response for real-time, high-volume call infrastructure.
• Drive technical strategy and cross-team alignment on platform initiatives, balancing short-term delivery with long-term architectural integrity and scalability.
• Own the full lifecycle of product features—from discovery and design through deployment, monitoring, and iterative improvement—ensuring measurable impact on sales team efficiency and revenue growth.
• Enable AI-driven innovation across Orum by building reliable, scalable data pipelines and platform services that support real-time insights, coaching, and automation for sales teams.
• Optimize performance across the full stack, from backend service latency and WebSocket throughput to frontend rendering efficiency and audio streaming quality in low-bandwidth conditions.
• Act as a technical leader who simplifies complexity, communicates effectively with non-engineering stakeholders, and aligns engineering work directly to user outcomes and business goals.
• Contribute to the evolution of Orum’s tech stack—Node.js, TypeScript, React, PostgreSQL, Google Cloud Platform, and FreeSWITCH—by evaluating improvements and championing best practices in real-time systems development.
• Foster a culture of ownership, transparency, and continuous learning, encouraging teams to prioritize simplicity, reliability, and measurable impact in every technical decision.

🎯 Requirements

• 8+ years of professional software engineering experience with demonstrated Staff-level scope (cross-team technical leadership, strategy, and delivery)
• Proven track record owning products or features through the full lifecycle—from discovery to deployment and iteration
• Expertise with TypeScript/Node.js and modern frontend frameworks (e.g., React), plus strong SQL fundamentals with an RDBMS such as PostgreSQL
• Depth in distributed systems or real-time application patterns (e.g., WebSockets, streaming, PubSub) and performance optimization across the stack
• Strong product mindset and communication skills: ability to simplify complexity, align stakeholders, and connect technical decisions to user and business impact
• Experience leading architecture and system design for real-time, high-volume workflows such as SIP softswitches, WebSocket-driven UIs, or streaming audio processing

🏖️ Benefits

• Base salary range: $200,000–$250,000, commensurate with experience
• Flexible Vacation Policy including Orum Days Off (first Friday each month, two weeks off at year end, and additional observed holidays)
• 90% coverage for employees and dependents for medical, dental, and vision
• Online behavioral health and virtual healthcare options
• Parental leave with quota relief
• 401(k) savings plan and meaningful stock options
• $1,000 equipment reimbursement (yours to keep)
• Company retreats and meetups to connect in person
• Company ERG — Women of Orum (WOO)
• Remote-first work within the United States

Skills & Technologies

JavaScript

TypeScript

React

Node.js

PostgreSQL

Senior

Remote

$200k-250k

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Orum, Inc.

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About Orum, Inc.

Orum is a New York-based financial technology company that provides real-time payments infrastructure through its API platform. The company enables businesses to accelerate money movement by offering instant account verification, real-time payment routing, and automated risk management. Orum's platform integrates with major payment networks including FedNow, RTP, ACH, and Wires, allowing enterprises to reduce payment failures and operational costs. Founded in 2019 by Stephany Kirkpatrick, the company serves financial institutions, fintechs, and large enterprises seeking to modernize their payment systems. Orum's solutions focus on improving payment speed, reliability, and transparency while maintaining compliance and security standards.

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