Job Overview
Location
Remote/US
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary strategic point of contact for a portfolio of 5–7 enterprise healthcare accounts with $2–6M in contract value, ensuring maximum value realization from Clarium’s Astra OS platform.
- • Drive net revenue retention by proactively managing account health, adoption, and expansion opportunities across assigned clients.
- • Build and maintain trusted relationships with operational, managerial, and executive stakeholders at leading healthcare systems including Yale New Haven Health, Stanford, Geisinger, Cleveland Clinic, and Kaiser Permanente.
- • Lead monthly executive engagement sessions and quarterly business reviews (QBRs) to demonstrate measurable outcomes, identify risks, and align on growth opportunities.
- • Conduct regular check-ins and success planning discussions with client teams to ensure alignment with defined success goals and operational outcomes.
- • Monitor platform usage data, performance metrics, and health scores to provide actionable insights and recommendations that maximize customer impact.
- • Identify early signs of low adoption or customer dissatisfaction, and collaborate with internal teams to develop and execute remediation plans.
- • Champion Clarium’s best practice standards by guiding customers toward proven approaches that accelerate time-to-value and improve operational efficiency.
- • Surface and codify customer success patterns and best practices to inform and evolve internal methodologies and customer success frameworks.
- • Collaborate closely with Implementation, Support, Product, and Engineering teams to resolve client issues, improve user adoption, and streamline the overall customer experience.
- • Serve as the internal voice of the customer, translating patterns in adoption, friction, and unmet needs into structured product insights that influence roadmap prioritization.
- • Provide prioritized customer feedback and feature requests to Product and Engineering teams to directly impact platform development.
- • Partner cross-functionally to refine and scale internal customer success processes as the company grows.
- • Identify and align on expansion, upsell, and cross-sell opportunities in coordination with the Sales team.
- • Cultivate customer advocates who contribute to public case studies, reference programs, and industry thought leadership.
- • Ensure customers consistently realize measurable operational and business value from Clarium’s AI-powered supply chain platform.
- • Balance strategic account planning with hands-on execution, maintaining ownership of the end-to-end customer journey.
- • Travel 20–25% for on-site executive engagements, QBRs, and account health visits, with access to a NYC co-working space available.
- • Operate in a fast-paced healthcare technology startup environment with deep data and engineering roots, where your work directly shapes product evolution.
🎯 Requirements
- • Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience)
- • 5–8 years of experience in customer success, account management, or a SaaS client-facing role
- • Experience managing relationships with executive-level stakeholders at customer accounts
- • Experience supporting healthcare, supply chain, or ERP workflows
- • Experience managing commercial relationships and outcomes
- • Excellent communication, relationship-building, and organizational skills
🏖️ Benefits
- • Target base salary range of $120,000–$150,000 with incentive stock options proportionate to salary
- • Fully remote work environment with access to a NYC co-working space
- • Unlimited PTO
- • Top-tier health, vision, and dental benefits
- • 401K plan
- • 20–25% travel expected for on-site executive engagements, QBRs, and account health visits
Skills & Technologies
About Clarium LLC
Clarium is a financial technology company specializing in providing outsourced chief investment officer (OCIO) services. They cater to institutional investors, including endowments, foundations, pension plans, and family offices, helping them manage their investment portfolios effectively. Clarium focuses on delivering customized investment strategies designed to meet the unique objectives and risk tolerances of each client. Their expertise spans across various asset classes, including traditional and alternative investments. By leveraging sophisticated research, robust risk management, and a fiduciary approach, Clarium aims to enhance investment outcomes and provide peace of mind to its clients. They offer transparency and dedicated support throughout the investment management process.
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