Support Engineer

📋 Description

• • As a Tier 2 Support Engineer at Ravio Technologies Limited, you will handle complex, high-impact technical issues that go beyond first-line resolution, including HRIS integration failures and data pipeline behavior across GCP infrastructure, ensuring timely resolution and proactive improvement of support processes.
• • Day to day, you will investigate and resolve escalated technical issues, act as the first-line incident owner coordinating with Engineering via Linear, analyze support ticket patterns for root cause analysis, develop and maintain the Knowledge Base with troubleshooting guides and runbooks, support customer onboarding data quality checks, and advocate for customer feedback in product discussions.
• • Ravio is a modern compensation platform trusted by 1,400+ global companies, bringing transparency to compensation through real-time salary benchmarking, salary bands management, pay gap analysis, and compensation review tooling, with data sourced directly from customers' HR systems covering 100+ roles across 46 countries and 350,000+ live data points.
• • In this role, you will deepen your technical expertise in SQL, scripting (Python/JavaScript), REST APIs, GCP infrastructure, and observability tooling, while developing strong customer empathy, ownership mindset, and communication skills by translating complex technical findings into plain English for non-technical stakeholders, directly contributing to product improvement and operational scalability.