Support Engineer: SCIM/SSO Specialist

Scribe

Job Overview

Location

Serbia

Job Type

Full-time

Full Job Description

📋 Description

• As an SSO/SCIM Support Engineer at Scribe, you will serve as the primary technical expert for enterprise identity and access management, ensuring seamless SSO and SCIM integrations for Fortune 500 customers and directly contributing to product reliability and customer trust at scale.
• You will independently troubleshoot complex SSO and SCIM issues by analyzing customer reports, WorkOS data, and Scribe’s backend, leading live Zoom sessions with customer IT teams, coordinating with WorkOS and internal teams, and resolving access and provisioning discrepancies with minimal friction.
• You will join a growing enterprise support function at Scribe, a company trusted by over 94% of the Fortune 500, where you’ll have ownership over debugging playbooks, escalation frameworks, and product feedback loops that improve the experience for both customers and internal teams.
• You will develop deep expertise in enterprise IAM, sharpen your systems-thinking and debugging abilities, and gain direct influence on Product and Engineering by translating recurring failure patterns into actionable improvements—all while working full-time during US Eastern Time hours from Belgrade, Serbia.

🎯 Requirements

• Deep IAM fundamentals: end-to-end understanding of SAML (SP- and IdP-initiated flows), SCIM lifecycle (provision, deprovision, update), user identity models, and ability to debug and explain mismatches between IdP and application expectations.
• Systems thinking and debugging ability: capacity to trace requests across systems, interpret raw logs and JSON payloads, and independently isolate whether issues stem from configuration, user error, or actual bugs—resolving 80-90% of non-product-bug issues without escalation.
• API literacy: fluency with REST APIs and proficiency using tools like Postman or curl to replicate, validate, and debug integration issues by reading documentation and testing endpoints independently.
• RBAC and permissions modeling know-how: understanding of how roles, permissions, and groups map between IdP structures and application role models, including enterprise-specific edge cases.
• Strong communication across audiences: ability to translate technical failures into plain language for IT admins and produce precise, engineering-ready bug reports for product teams, often for the same incident.
• 2-4 years of experience in technical support, integration engineering, or a similar customer-facing technical role, preferably at a SaaS company serving enterprise customers.

🏖️ Benefits

• Competitive salaries benchmarked against market data with a tiered geographic framework to ensure fair pay based on location and experience.
• Flexible PTO and parental leave policies supporting work-life balance and family needs.
• WFH stipend to support remote work setup and ongoing home office expenses.
• Opportunity to work with some of the nicest and smartest teammates in a mission-driven, values-based culture that emphasizes impact, clarity, and rapid learning.

Skills & Technologies

Python

JavaScript

Node.js

Azure

REST

Onsite

Degree Required

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Scribe

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About Scribe

ScribeHow.com is the fastest way to turn any process into a step-by-step visual guide. Our AI screen recorder watches your workflow, auto-writes crystal-clear instructions, adds annotated screenshots, and publishes a branded, shareable how-to in minutes. Replace endless Zoom walk-throughs, stale PDFs, and ticket backlogs with living docs that customers, teammates, and new hires can replay, search, and translate instantly. Built for SaaS onboarding, SOPs, support, and training, ScribeHow slashes ramp-up time, cuts support volume, and keeps knowledge always up to date so teams scale without slowing down.

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