Support Manager

1840 & Company Holdings LLC

Job Overview

Location

Delhi

Job Type

Full-time

Full Job Description

📋 Description

• Join 1840&Company as a Support Manager in Delhi and become a pivotal member of our dynamic team, driving exceptional customer experiences and operational excellence.
• This role offers a unique opportunity to immerse yourself in the world of Customer Relationship Management (CRM) and IT operations, providing direct, hands-on exposure to our USA Customer Success team and CRM leadership.
• You will be instrumental in bridging communication and execution between our global teams, ensuring the seamless delivery of CRM initiatives.
• As a Support Manager, you will collaborate closely with the Head of CRM and USA-based Program Managers, playing a crucial role in the planning, implementation, and ongoing management of our CRM strategies.
• Your primary responsibility will be to facilitate effective communication, maintain accurate reporting, and oversee the execution of various CRM projects and day-to-day operations.
• This position is perfectly suited for ambitious professionals who are passionate about building a robust career in CRM and IT operations, seeking to gain invaluable practical experience.
• You will receive comprehensive, hands-on training in Salesforce, a leading CRM platform, equipping you with the skills and knowledge necessary to excel in this domain.
• Beyond Salesforce, you will also gain a solid understanding of foundational IT concepts, broadening your technical expertise within a global operational context.
• A key aspect of your role will involve acting as a liaison between the Delhi-based team and our USA counterparts, ensuring alignment and efficient workflow across different time zones and cultures.
• You will be responsible for monitoring system performance, identifying areas for improvement, and implementing solutions to enhance user experience and operational efficiency.
• Proactively identify and address customer needs and challenges, working collaboratively with the Customer Success team to ensure high levels of satisfaction and retention.
• Develop and maintain clear, concise documentation for CRM processes, policies, and procedures, ensuring knowledge transfer and consistency.
• Participate in the development and delivery of training materials for internal users of the CRM system, empowering them to leverage its full capabilities.
• Analyze CRM data to generate insightful reports on key performance indicators (KPIs), trends, and user adoption, providing actionable recommendations to leadership.
• Support the implementation of new CRM features, functionalities, and integrations, ensuring a smooth transition and minimal disruption to business operations.
• Troubleshoot and resolve issues related to the CRM system, escalating complex problems to the appropriate technical teams when necessary.
• Contribute to the continuous improvement of our CRM ecosystem by suggesting and implementing best practices and innovative solutions.
• Foster a customer-centric culture within the team, championing the importance of exceptional service and support.
• Engage in regular communication with stakeholders across different departments to gather feedback, understand evolving business requirements, and ensure CRM alignment.
• You will be a key player in ensuring the integrity and accuracy of customer data within the CRM system, implementing data governance best practices.
• This role demands excellent communication skills, both written and verbal, to effectively interact with diverse teams and stakeholders.
• A strong customer-first mindset is essential, ensuring that all actions and decisions prioritize the needs and satisfaction of our clients.
• You will need to demonstrate strong coordination capabilities to manage multiple tasks, projects, and priorities effectively.
• The opportunity to work within a global environment will expose you to international best practices and diverse operational challenges, fostering significant professional growth.
• This is more than just a support role; it's a career-building opportunity in a rapidly evolving technological landscape, offering a clear path for advancement within 1840&Company.
• We are looking for individuals who are proactive, detail-oriented, and possess a genuine desire to contribute to the success of our CRM initiatives and overall business objectives.
• Embrace the challenge of working with cutting-edge technology and contribute to shaping the future of our customer engagement strategies.
• Your insights and contributions will directly impact our ability to serve our customers better and drive business growth.
• Become an integral part of a supportive and collaborative team environment where your efforts are recognized and valued.
• This role is designed for individuals who thrive in a fast-paced setting and are eager to learn and adapt to new challenges.
• We are committed to your professional development and will provide the resources and mentorship needed to help you succeed.
• Take ownership of your responsibilities and make a tangible difference in the daily operations and strategic direction of our CRM efforts.
• Your role as Support Manager will be critical in ensuring that our CRM systems are not only functional but also a strategic asset for the company.
• We believe in empowering our employees, and this role offers the autonomy and responsibility to make a significant impact.
• Contribute to a culture of continuous learning and innovation, helping us stay ahead in the competitive CRM landscape.
• This is an exciting chance to be part of a growing company with a global footprint, offering unparalleled learning and career progression opportunities.
• We are seeking individuals who are not afraid to ask questions, challenge the status quo, and bring fresh perspectives to our team.
• Your dedication and hard work will be instrumental in maintaining and enhancing our customer relationships through effective CRM management.
• This role is a stepping stone for those aspiring to leadership positions within IT and CRM operations.
• We are looking for someone who can translate complex technical information into clear, understandable terms for various audiences.
• The ability to manage and prioritize tasks efficiently will be key to your success in this role.
• You will be a key contributor to ensuring data quality and integrity within our CRM platform.
• We are excited to welcome a motivated and skilled Support Manager to our team in Delhi.

🎯 Requirements

• Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and concisely to diverse audiences.
• Proven customer-first mindset, with a strong dedication to delivering exceptional customer service and support.
• Strong coordination and organizational skills, with the ability to manage multiple tasks, projects, and priorities effectively.
• Experience or a strong interest in CRM systems, particularly Salesforce (nice-to-have).
• Foundational understanding of IT concepts and operations.
• Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, Communications) or equivalent practical experience.

🏖️ Benefits

• Comprehensive hands-on training in Salesforce and foundational IT concepts.
• Direct working exposure with USA Customer Success team and CRM leadership.
• Opportunity to build a career in CRM and IT operations within a global work environment.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Collaborative and supportive team culture.

Skills & Technologies

Onsite

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1840 & Company Holdings LLC

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About 1840 & Company Holdings LLC

1840 & Company is a global talent acquisition and outsourcing firm that connects businesses with pre-vetted remote professionals across finance, accounting, marketing, technology, and customer support. Founded in 2018, the company operates from Kansas City and Manila, providing scalable staffing solutions, managed services, and employer-of-record capabilities to startups and enterprises seeking cost-effective, borderless teams.

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