SVP of Operations

Verse Medical Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Own and drive all aspects of operations at Verse Medical, including clinician, patient, payor, and internal-facing operations, ensuring seamless execution across the business.
• Analyze operational data to identify key performance levers and translate insights into clear, measurable goals aligned across all departments.
• Design, implement, and refine repeatable, scalable processes for all critical operational functions to eliminate ambiguity and inefficiency.
• Identify and remediate operational gaps lacking structure or clear ownership, establishing standardized workflows to improve reliability and quality.
• Partner closely with Product and Engineering teams to convert operational bottlenecks into high-impact automation initiatives and workflow enhancements.
• Guide strategic tradeoffs between manual processes, process redesign, risk stratification, automation, and product investments to optimize throughput, cost, and compliance.
• Build and lead a strong operational leadership layer by managing managers and cultivating a culture of high standards, clear ownership, and rigorous follow-through.
• Reduce CEO dependency on day-to-day operational execution by creating systems that proactively diagnose and resolve issues before they escalate into emergencies.
• Strengthen cross-functional alignment and execution across Ops, Clinical, Revenue Cycle Management (RCM), Product, Engineering, Customer Success, Finance, and Compliance teams.
• Ensure all operational activities comply with regulatory requirements in the healthcare space while maintaining high-quality patient and clinician experiences.
• Drive a culture of transparency, direct feedback, and rapid iteration, aligning team behaviors with Verse’s core values of honesty, empathy, and focused intensity.
• Implement metrics and operating cadences that enable data-driven decision-making and continuous improvement across all operational domains.
• Scale operations at top decile growth rates in a highly complex, regulated healthcare environment while maintaining unit economics and service quality.
• Serve as the primary operational leader reporting directly to the CEO, acting as the central node for operational integrity across the organization.
• Foster a workplace culture that reflects the diversity of the patients Verse serves, promoting inclusion, belonging, and equitable outcomes within the team.

🎯 Requirements

• 10+ years of experience in operations, including proven experience scaling complex, high-volume operations
• Extremely strong analytical and systems-thinking ability
• Experience managing managers and building strong operational leadership layers
• Ability to diagnose operational failure modes quickly and design durable fixes
• Comfort operating in regulated environments
• Ability to partner effectively with Product, Engineering, Analytics, Finance, Clinical, Compliance, RCM, CS, and Sales

🏖️ Benefits

• Opportunity to work at a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures
• Hybrid work model with 4 days per week required in the NYC (Chelsea) office to foster collaboration and innovation
• Mission-driven environment focused on delivering hospital-quality care to patients everywhere
• Culture of transparency, direct feedback, and rapid iteration with emphasis on sustainable, focused intensity
• Commitment to building an equitable, inclusive workplace that reflects the diversity of the patients served
• Direct reporting line to the CEO with significant influence over company-wide operational strategy

Skills & Technologies

Hybrid

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Verse Medical Inc.

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About Verse Medical Inc.

Verse Medical Inc. operates a digital platform that connects healthcare providers with medical suppliers for purchasing surgical and clinical supplies. The company streamlines procurement through a cloud-based marketplace, offering real-time pricing, inventory visibility, and analytics tools to reduce costs and improve supply chain efficiency for hospitals and surgery centers across the United States.

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