Tech Ops Builder (Generalist)

📋 Description

• • Clipboard Health is seeking a highly motivated and experienced Tech Ops Builder (Generalist) to join our rapidly growing, global, remote team. This role is pivotal in constructing and enhancing our AI-powered operational tooling stack and Zendesk ecosystem, which are fundamental to our mission of lifting people up the socioeconomic ladder by providing career growth and financial opportunities through our app-based marketplace. You will be instrumental in building an enterprise-grade operational technology platform that supports our internal operations at a $1.3B marketplace, processing hundreds of thousands of shifts annually. This is an exceptional opportunity for a builder who thrives on creating core systems from the ground up and wants to replicate that success at a significant scale, impacting the lives of tens of thousands of professionals and numerous partner workplaces across the U.S.
• • As a Tech Ops Builder, your day-to-day responsibilities will revolve around the technical ownership and delivery of our operational technology stack. You will be tasked with building the foundational elements of our operational tech, beginning with a comprehensive build-out of our Zendesk ecosystem. This will involve designing, developing, and implementing solutions that streamline agent workflows and enhance operational efficiency. As you demonstrate impact and success within the Zendesk environment, your scope will expand to encompass broader business systems across the organization, requiring you to architect and integrate new technologies and processes. You will be the go-to person for technical problem-solving and innovation within the operational technology domain, ensuring our systems are robust, scalable, and aligned with business objectives. This role demands a deep dive into the intricacies of system architecture and functionality, where you will be expected to go five levels deep in explaining how your built systems operate, showcasing a profound understanding of their inner workings.
• • The team at Clipboard Health is a dynamic and collaborative group of over 1,000 individuals operating globally and remotely. We are a fast-growing Series C company, recognized as a YC Top Company, and have achieved profitability since 2022. Our culture is driven by a shared commitment to our mission: to dramatically improve lives by enabling professionals to leverage their ambition and extra time for career advancement and financial gain. We are expanding our reach beyond our established Long Term Care vertical into new markets such as Dental and Home Health, while also developing a full-time product offering. You will be joining a team that values innovation, impact, and continuous growth, contributing to a platform that facilitates millions of shifts annually.
• • In this role, you will have the unique opportunity to build core systems from scratch, a critical skill that sets this position apart. Unlike roles focused on maintaining existing infrastructure, you will be empowered to architect and implement new solutions, gaining invaluable experience in end-to-end system development. You will learn to scale these systems to meet the demands of a rapidly growing marketplace, handling hundreds of thousands of shifts annually. The successful candidate will deepen their expertise in AI-powered operational tooling, advanced CRM configurations (specifically Zendesk), and the integration of various business systems. This role offers a direct path to significant impact, allowing you to see the tangible results of your work in improving operational efficiency and supporting the growth of our marketplace, ultimately helping us serve more professionals and workplaces. If you have a proven track record of building systems from the ground up and are eager to tackle complex challenges in a high-growth environment, this is the ideal platform for your next career move.
• • The core of your work will involve architecting and implementing solutions that directly automate and enhance the workflows of our operational agents. This includes not only the technical build but also understanding the operational needs and translating them into effective technological solutions. You will be responsible for the technical delivery of our AI-powered operational tooling, ensuring its seamless integration with existing and future business systems. This requires a proactive approach to identifying opportunities for automation and efficiency gains. You will also be responsible for the technical ownership of our Zendesk ecosystem, which serves as a critical touchpoint for our internal operations and potentially external customer interactions. This involves configuring, customizing, and potentially developing new functionalities within Zendesk to meet evolving business requirements. Furthermore, as the role expands, you will engage with broader business systems, requiring you to understand their interdependencies and ensure cohesive integration with the operational technology platform. This might involve working with data pipelines, internal dashboards, or other critical business applications that support our marketplace operations. Your ability to go deep into the technical details and explain complex systems will be crucial for collaboration and knowledge transfer within the team. The emphasis is on building, not just maintaining, which means you will be involved in the entire lifecycle of system development, from conception and design to implementation and iteration. This hands-on approach ensures that you are directly contributing to the technological backbone of Clipboard Health's success and its mission to empower professionals and workplaces.
• • The impact of this role extends beyond just technical implementation; it directly influences the efficiency and scalability of our marketplace operations. By building robust AI-powered tools and optimizing our Zendesk environment, you will enable our operational teams to handle a greater volume of shifts and support requests more effectively. This, in turn, allows Clipboard Health to onboard more professionals and partner with more workplaces, driving our mission forward. You will be at the forefront of technological innovation within the company, exploring and implementing cutting-edge solutions to operational challenges. The opportunity to build from zero to one, and then scale that solution, is a rare and valuable experience that will significantly enhance your professional development. You will gain exposure to a fast-paced, high-growth startup environment, learning to adapt and deliver under pressure. The collaborative nature of our global, remote team also provides opportunities to learn from diverse perspectives and contribute to a truly international company culture. Ultimately, this role is for someone who is passionate about building technology that makes a real difference in people's lives and is eager to take ownership of critical operational systems in a company committed to social impact and financial empowerment.
• • The technical challenges you will face are substantial and rewarding. You will be responsible for the end-to-end technical delivery of key operational systems, starting with the Zendesk platform. This involves understanding its architecture, customizing it to our specific needs, and integrating it with other internal tools and data sources. You will also be involved in the development and deployment of AI-powered operational tooling, which may involve working with machine learning models, data pipelines, and automation scripts. The goal is to create a seamless and efficient operational technology stack that supports our rapidly expanding marketplace. This requires a strong understanding of system design, scalability, and reliability. You will need to be comfortable working with various technologies and be able to quickly learn and adapt to new ones. The emphasis on building from scratch means you will have the autonomy to make key architectural decisions and shape the future of our operational technology. This is an opportunity to leave your mark on a critical part of Clipboard Health's infrastructure and contribute directly to our growth and success. The ability to articulate technical concepts clearly and concisely, especially when explaining how systems function at a deep level, will be essential for collaboration with both technical and non-technical stakeholders. This role is designed for individuals who are not afraid to roll up their sleeves and build the future of operational technology in a mission-driven company.