Technical AI Project Manager

📋 Description

• • As a Technical AI Project Manager at NICE Ltd., you will be instrumental in driving the company's internal AI initiatives from conception through to successful implementation and measurable value realization. This pivotal role is designed for an individual who can bridge the gap between cutting-edge AI technology and practical business application, transforming how core processes operate across critical departments such as IT, HR, Finance, and Sales. You will be the central figure responsible for leading AI transformation projects that leverage AI agents to automate complex, end-to-end business processes, ultimately enhancing productivity and driving significant business gains.
• • Your day-to-day responsibilities will encompass the complete lifecycle of cross-functional AI initiatives. This includes meticulously framing opportunities, defining project scope, and establishing clear success metrics. You will translate intricate business needs into actionable AI projects, ensuring alignment with strategic objectives. A key part of your role will involve partnering closely with business stakeholders across various functions, including Finance, HR, IT, and Sales, to fundamentally redesign existing processes and integrate agent-driven automation. You will work hand-in-hand with the IT AI Center of Excellence to ensure seamless technical execution and integration. A significant focus will be placed on managing risks, dependencies, and ensuring proactive stakeholder alignment throughout the project duration, especially in dynamic or exploratory project phases. You will also be responsible for ensuring that every AI initiative successfully transitions into production, with comprehensive documentation and clear handover to operational teams, maintaining ongoing ownership and accountability for sustained value.
• • You will be joining a dynamic and ambitious team within NICE Ltd., a company renowned for its innovation and market leadership in AI, cloud, and digital solutions. NICE is a global organization with a strong presence in over 30 countries, employing over 8,500 professionals. The company fosters a fast-paced, collaborative, and creative environment where employees are encouraged to challenge limits and play to win. The teams are composed of highly skilled individuals dedicated to setting and exceeding the highest standards. This role offers the opportunity to be part of a market-disrupting entity that consistently delivers extraordinary customer experiences, fights financial crime, and ensures public safety through its advanced software solutions.
• • In this role, you will gain invaluable experience in leading AI transformation projects from a technical and business perspective. You will develop a deep understanding of AI agents and automation technologies, and how they can be strategically applied to reshape business processes for maximum efficiency and impact. You will hone your skills in business analysis, project management, and stakeholder management, particularly in navigating ambiguity and driving outcomes in evolving technological landscapes. The opportunity to influence and redefine core business operations across multiple departments provides a unique platform for professional growth and career advancement within a leading global technology company. You will also contribute to measurable outcomes such as hours saved, cycle-time reduction, deflection rates, adoption metrics, and overall ROI, solidifying your impact and expertise in the field of AI-driven business transformation.
• • The role demands a proactive approach to identifying and capitalizing on opportunities where AI agents can significantly automate, accelerate, or fundamentally rethink existing workflows. You will be the driving force behind ensuring that AI initiatives not only deliver software but fundamentally change how processes are executed, leading to tangible productivity gains and measurable improvements. This includes defining and tracking key performance indicators (KPIs) such as hours saved, reduction in cycle times, increased deflection rates, successful adoption by users, and ultimately, the return on investment (ROI) for each initiative. Your ability to manage complex, cross-functional projects, particularly those involving transformation, automation, or digital programs, will be crucial. You will be expected to demonstrate a proven track record of leading products or projects that have demonstrably altered the way a process functions, moving beyond simple software delivery to true operational transformation. This involves a deep dive into business process analysis, identifying bottlenecks and inefficiencies, and architecting AI-powered solutions to overcome them. You will also be responsible for ensuring that all AI solutions are robustly documented and handed over to operational teams for ongoing support and maintenance, thereby ensuring the long-term success and value of the AI investments. This comprehensive ownership ensures that the impact of AI is not just theoretical but is realized and sustained within the business operations.
• • Furthermore, your role will involve fostering strong collaborative relationships with the IT AI Center of Excellence, ensuring that technical development aligns with business objectives and that best practices in AI implementation are followed. You will be a key liaison, translating business requirements into technical specifications and vice versa, ensuring clear communication and understanding between business units and the technical AI delivery teams. This collaborative effort is essential for the successful deployment and adoption of AI solutions. The ability to manage projects with evolving solutions and drive towards concrete outcomes under conditions of uncertainty is a hallmark of this position. You will need to be adept at risk assessment, mitigation strategies, and proactive dependency management to keep projects on track. Your success will be measured by your ability to deliver impactful AI solutions that demonstrably improve efficiency, reduce costs, and enhance overall business performance across the organization. This role is an exceptional opportunity for a seasoned professional to make a significant impact on the future of AI adoption within a leading global enterprise.