Technical AI Project Manager

📋 Description

• • **Transformative AI Leadership Role:** This position is a rare opportunity to drive AI-powered transformation across NICE Ltd., a global leader in AI, cloud, and digital innovation. As the Technical AI Project Manager, you will be the single point of accountability for internal AI initiatives that redefine core business processes in IT, HR, Finance, Sales, and other functions. Your work will turn AI experimentation into measurable productivity gains, fundamentally changing how work gets done at NICE. This role is ideal for a visionary leader who thrives on ambiguity, enjoys cross-functional collaboration, and is passionate about leveraging AI to create tangible business impact.
• • **Day-to-Day Responsibilities:**
• • **End-to-End Project Ownership:** You will own the full lifecycle of AI initiatives, from identifying opportunities and framing solutions to delivering production-ready AI agents that automate and optimize business processes. This includes managing risks, dependencies, and stakeholder alignment to ensure successful adoption and measurable outcomes.
• • **Business Process Redesign:** Analyze existing business processes across departments (e.g., recruitment, finance operations, IT workflows) to identify inefficiencies and opportunities for AI-driven automation. Translate business needs into actionable AI projects with clear scope, success metrics, owners, and timelines.
• • **Cross-Functional Collaboration:** Partner closely with the IT AI Center of Excellence, business stakeholders (Finance, HR, Sales, etc.), and AI analysts to redesign processes around AI agents. Ensure seamless integration of AI solutions into existing workflows and drive adoption across teams.
• • **Impact Measurement:** Define and report on key performance indicators (KPIs) such as hours saved, cycle-time reduction, deflection rates, and ROI. Ensure every initiative reaches production with documented handover to operations and ongoing ownership.
• • **Stakeholder Management:** Engage with executives and functional leaders to align AI initiatives with business goals. Communicate progress, challenges, and outcomes effectively to both technical and non-technical audiences.
• • **AI Platform Expertise:** Leverage platforms like Anthropic Claude and Microsoft Copilot Studio to design and deploy AI agents that automate end-to-end processes. Stay abreast of emerging AI technologies and trends to continuously enhance NICE’s AI capabilities.
• • **About NICE Ltd.:** NICE is a market leader in AI, cloud, and digital solutions, serving over 25,000 global businesses, including 85 of the Fortune 100. The company manages 120 million customer interactions and monitors 3+ billion financial transactions daily. With over 8,500 employees across 30+ countries, NICE is recognized as an innovation powerhouse, consistently pushing the boundaries of what AI can achieve. The company fosters a collaborative, fast-paced, and creative environment where employees are encouraged to challenge limits and drive meaningful change.
• • **Growth and Learning Opportunities:**
• • **Career Advancement:** This role offers unparalleled exposure to AI transformation at scale, working with cutting-edge technologies and cross-functional teams. You will have the opportunity to shape the future of AI-driven processes at NICE, positioning yourself as a leader in the field.
• • **Skill Development:** Develop expertise in AI project management, business process optimization, and stakeholder engagement. Gain hands-on experience with AI platforms and tools, and refine your ability to drive outcomes under ambiguity—skills that are highly transferable and in demand across industries.
• • **Impactful Work:** Your contributions will directly influence how NICE operates, delivering measurable value to the business and its customers. This is a chance to leave a lasting mark on a global organization while working on projects that redefine industry standards.