Technical Customer Support - Brazil (REMOTE)

Judge.me LLC

Job Overview

Location

Brazil

Job Type

Contract

Full Job Description

📋 Description

• Join Judge.me, a leading force in building trust within the global e-commerce landscape, as a Technical Customer Support Specialist for Brazil. For a decade, Judge.me has been dedicated to bridging the gap between buyers and sellers, fostering confidence in online transactions. Our mission, 'Trust Gap Zero,' aims to eliminate uncertainty, enabling businesses to scale while ensuring their customers feel secure. We are a bootstrapped, profitable company with a decade of organic growth, driven by a vision of a world trading with confidence. Our platform is trusted by over 600,000 shops across 140+ countries, processing over 70 million orders monthly and generating more than 2 million verified buyer reviews. We are Shopify's #1 ranked review solution, a testament to the value we provide.
• As a Technical Customer Support Specialist, you will be instrumental in upholding our reputation for outstanding customer service. You will be the first point of contact for our Brazilian users, providing them with the technical assistance and guidance they need to succeed with our platform. This role is crucial in ensuring our users can effectively leverage our review solutions to enhance their online stores and build stronger customer relationships. You will be part of a diverse, global team of over 50 'trust-building pioneers,' contributing to our 24/7 customer support operations from your remote location in Brazil.
• Your primary responsibilities will include providing seamless installation and onboarding experiences for new users, ensuring they get started on the right foot. You will engage with users across multiple channels, including chat, email, social media, and our community forums, offering comprehensive support. A significant part of your role will involve troubleshooting and resolving technical issues. This may range from addressing common user errors to preparing more complex problems for our development team to investigate. You will also be responsible for answering detailed questions about our app's features and settings, guiding users through the intricacies of our platform.
• Furthermore, you will play a proactive role in improving our users' online stores. This includes fine-tuning settings, implementing customizations, and offering expert advice to optimize their review collection and display strategies. A key aspect of this role is demonstrating genuine empathy and understanding towards our users' challenges, goals, and aspirations. You are not just solving technical problems; you are helping businesses grow and succeed by building trust with their customers. This requires a proactive, user-centric approach, focusing on enabling their success rather than simply following a process.
• This is an exciting opportunity to gain hands-on experience with a wide array of e-commerce businesses, learning from their unique operational models and growth strategies. You will be working remotely, enjoying a healthy work-life balance with no overtime. We foster an open work environment where ideas and feedback are highly valued, and constructive criticism is always blameless, aimed at continuous improvement for both individuals and the company. Your contributions will have a direct and significant impact on our users and our growing team.
• We are looking for individuals who are passionate about technology, customer success, and the e-commerce space. If you possess strong problem-solving abilities, a positive and proactive attitude, and a genuine desire to help others, we encourage you to apply. Full training will be provided, so a willingness to learn is paramount. This role offers a starting salary of $600 - $800 per month, with the potential for a generous monthly bonus post-probation. You will work 5 days a week, with the current need for weekend availability, and adhere to the BRT time zone (12:30 - 21:30). This is a remote position based in Brazil, offering flexibility in start date. Join us in our mission to build a world trading with confidence.

🎯 Requirements

• Fluency in both English and Portuguese, with a strong emphasis on English proficiency for communication and CV submission.
• Foundational technical skills in HTML, CSS, and JavaScript (beginner level accepted).
• A positive, user-centric attitude focused on enabling customer success, rather than a task-oriented approach.
• Eagerness to learn about e-commerce, our application's technical aspects, and major platforms like Shopify, WooCommerce, BigCommerce, and Squarespace.
• Stable internet connection with a minimum speed of 10Mb/s download and 10Mb/s upload.
• A computer meeting minimum specifications: Intel Core i5 (10th gen+) or AMD Ryzen 5 (3000 series+), 8GB RAM, 256GB SSD, and running Windows 10 or macOS Catalina.
• Up-to-date antivirus software, a webcam, microphone (or headset), and a smartphone for two-factor authentication.

🏖️ Benefits

• Competitive starting salary of $600 - $800 per month.
• Generous monthly bonus opportunities available after the probation period.
• Fully remote position within Brazil, offering flexibility and work-life balance.
• Comprehensive training provided, covering technical aspects, e-commerce, and our platform.
• Opportunity to work with a growing, global company and make a significant impact on customer success.

Skills & Technologies

JavaScript

Remote

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Judge.me LLC

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About Judge.me LLC

Judge.me provides Shopify and WooCommerce merchants with a product review and user-generated-content platform that automates review requests, displays rich snippets, photos and videos, and offers customizable widgets and Q&A. The cloud SaaS integrates directly with storefront themes, syncs with Google Shopping and Facebook Shops, and supports multi-language review imports, coupons for reviewers, and analytics dashboards to boost social proof and conversion rates across global e-commerce sites.

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