Technical Operations Specialist (TOPS)

📋 Description

• • Technical Operations Specialist (TOPS) role at Interactive Brokers in Hong Kong, responsible for monitoring and providing global operational support for brokerage systems, applications, and critical business technology 24/7/365 to ensure seamless trading experience.
• • Day-to-day responsibilities include monitoring application, network, and system health; troubleshooting and resolving operational issues; participating in post-incident reviews; providing 2nd-level technical support; monitoring batch jobs; analyzing workflows; acting as primary escalation point; and investigating real-time trade issues with internal and external parties.
• • The TOPS team operates within a global financial services leader known for cutting-edge technology and client commitment, serving individual investors and institutions across over 200 countries with advanced electronic brokerage services in stocks, options, futures, currencies, bonds, and funds.
• • The role offers opportunity to develop deep technical and financial expertise, enhance problem-solving and collaboration skills, gain exposure to global markets and products, and progress within a growing multinational organization with a strong focus on innovation and operational excellence.