Technical Program Manager, Central Operations

Handshake Technologies, Inc.

Job Overview

Location

San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• Lead the execution of operational programs across Central Operations functions including Trust & Safety, Pay Operations, Allocation, and Contractor Management as an individual contributor.
• Design, improve, and scale operational workflows using technical fluency and data-driven decision-making to increase efficiency and reduce friction in high-volume processes.
• Collaborate directly with cross-functional teams including Legal, Finance, Product, Engineering, Analytics, and Delivery to translate business needs into clear requirements, timelines, and measurable outcomes.
• Independently investigate operational data using SQL to surface actionable insights, identify bottlenecks, and recommend process improvements.
• Manage multiple concurrent programs or workstreams with precision, ensuring deadlines are met and deliverables align with company goals.
• Translate complex, unstructured real-world operational workflows into structured, scalable plans that can be implemented across global teams.
• Document requirements, status updates, risks, and tradeoffs with clarity and precision to ensure alignment across stakeholders.
• Drive progress and influence outcomes without formal authority by building trust and consensus among cross-functional partners.
• Maintain a bias toward execution, continuously seeking opportunities for improvement in operational systems and team workflows.
• Work closely with contractors and internal teams to ensure accurate payment processing, compliance, and quality control in data labeling operations.
• Support the scaling of Handshake AI’s human data labeling business by optimizing processes that serve leading AI research labs and Fortune 500 employers.
• Ensure operational programs align with company values and support the mission of building the career network for the AI economy.
• Monitor key operational metrics and report on performance to leadership, using data to justify changes and prioritize initiatives.
• Act as a bridge between technical teams and operational stakeholders to ensure systems and tools meet the needs of frontline workers and managers.
• Maintain deep familiarity with the end-to-end lifecycle of data labeling operations, from contractor onboarding to quality assurance and payment disbursement.
• Proactively identify risks in operational processes and implement mitigation strategies before they impact scale or compliance.
• Contribute to the development of tools and systems that automate or streamline repetitive tasks within Central Operations.
• Participate in cross-departmental initiatives to improve contractor experience, reduce attrition, and enhance data quality across AI training datasets.
• Maintain rigorous attention to detail in all documentation, reporting, and process design to ensure accuracy and audit readiness.

🎯 Requirements

• 2-4 years of experience in technical program management, operations, or a similar individual contributor role supporting cross-functional initiatives
• Strong SQL and data analysis skills with ability to independently investigate operational data and surface actionable insights
• Proven ability to manage multiple programs or workstreams simultaneously with strong attention to detail
• Comfort working “in the weeds” of operational workflows and translating messy real-world processes into structured plans

🏖️ Benefits

• Equity in a fast-growing company
• 401(k) match and competitive compensation
• Paid parental leave, fertility benefits, and parental coaching
• Medical, dental, and vision coverage with mental health support and wellness stipend
• Learning stipend and ongoing professional development opportunities
• Internet, commuting, and free lunch/gym access in San Francisco office
• Flexible PTO, 15 holidays, and 2 flex days
• Team outings and referral bonuses

Skills & Technologies

Remote

Degree Required

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Handshake Technologies, Inc.

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About Handshake Technologies, Inc.

Handshake Technologies provides a cloud-based career-services platform that connects university students, recent graduates, and employers. The software enables institutions to manage job postings, career fairs, on-campus interviews, and employer relations while giving students tools to discover internships and entry-level roles and giving employers access to early-career talent across a network of partner colleges and universities.

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