Technical Service Analyst

Harris Computer Systems Corporation

Job Overview

Location

Remote - India

Job Type

Full-time

Full Job Description

📋 Description

• The Technical Service Analyst role at Harris Computer Systems Corporation is a critical frontline position responsible for ensuring seamless technology operations for employees across the organization. By serving as the primary point of contact for technical issues, this role directly impacts employee productivity, minimizes downtime, and supports business continuity through timely diagnosis, troubleshooting, and resolution of IT-related problems involving desktops, laptops, network services, and remote access solutions.
• Day-to-day responsibilities include coordinating, diagnosing, and troubleshooting incoming employee calls related to desktop, laptop, and network issues; providing timely resolution or escalation of problems to appropriate technical personnel; maintaining accurate case status updates for both management and end-users; building and sustaining effective relationships with users through professional and empathetic support; developing, documenting, and implementing standard operating procedures and customer service guidelines for remote IT support; handling moderately scoped problems requiring analysis of identifiable factors; exercising sound judgment within established procedures to determine appropriate actions; and leveraging prior experience in face-to-face corporate customer support to deliver consistent, high-quality service.
• The Technical Service Analyst will join a dedicated IT support team within Harris Computer Systems Corporation, a global provider of specialized software and technology solutions serving public sector, healthcare, and education markets. The team operates with a customer-centric mindset, prioritizing clear communication, proactive problem-solving, and continuous improvement in service delivery. Collaboration with senior technical staff and cross-functional teams ensures knowledge sharing and alignment with broader IT service management goals.
• In this role, the analyst will develop deep expertise in enterprise IT support environments, particularly around Microsoft O365, VPN connectivity, Mobile Device Management (MDM), and Active Directory administration. They will refine their analytical and prioritization skills through real-world ticket management, gain hands-on experience with industry-standard ticketing systems, and strengthen their ability to communicate technical concepts clearly to non-technical users. Over time, the position offers a pathway to advance into specialized IT roles such as Systems Administrator, Network Support Specialist, or IT Service Management analyst, with opportunities to contribute to process automation and service optimization initiatives.

🎯 Requirements

• 3+ years of experience within a technical support role providing end-user assistance for hardware, software, or network-related issues
• Proven ability to diagnose and troubleshoot technical issues involving desktops, laptops, network connectivity, and remote access solutions
• Experience working with ticketing systems to manage, document, and track support requests from initiation to resolution
• Basic understanding of networking principles including IP addressing, DNS, DHCP, and basic firewall concepts
• Strong analytical skills to assess, prioritize, and resolve issues efficiently based on impact and urgency
• Required experience supporting Microsoft O365 Suite, VPN-Remote Connectivity, Mobile Device Management, and Active Directory environments

🏖️ Benefits

• Remote work flexibility based in India, enabling a balanced work-life integration while contributing to a global technology organization
• Opportunity to work with enterprise-grade technologies including Microsoft 365, VPN infrastructure, MDM platforms, and directory services in a real-world corporate environment
• Professional development through exposure to standardized ITIL-aligned support processes, ticketing systems, and cross-functional collaboration with senior IT teams
• Stable employment with Harris Computer Systems Corporation, an established player in the public sector and education technology space with long-term client relationships and ongoing innovation investments

Skills & Technologies

Remote

Degree Required

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Harris Computer Systems Corporation

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About Harris Computer Systems Corporation

Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.

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