Job Overview
Location
India Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • Provides Level 2 technical support and operational assistance for CSG products in a live production environment, resolving technical issues and ensuring compliance with SLAs and OLAs.
- • Performs operational tasks including reference data management, configuration, capacity planning, release management, bill runs, incident management, and service request fulfillment.
- • Supports testing activities such as Business Verification Testing (BVT), Production Validation Testing (PVT), Performance Testing (PT), Comparison Testing (CT), and System Integration Testing (SIT).
- • Designs, analyzes, writes, modifies, and debugs CSG product applications while working under supervision of senior team members and participating in code reviews.
- • Works flexible hours including on-call 24/7 support, weeknights, weekends, and public holidays, with occasional ad-hoc travel to customer sites.
- • Maintains high customer satisfaction through professionalism, timely responses, and effective issue resolution while liaising with Level 3 and Level 4 teams.
- • Works within defined objectives and internal procedures, with alternative procedures only used after consultation with experienced staff.
- • Contributes to a culture of integrity, innovation, and impact at CSG, a company with over 40 years of experience empowering global brands in the digital economy.
🎯 Requirements
- • 3+ years of previous application support or development experience.
- • A degree or diploma in Information Technology, Computer Science, or Engineering.
- • Proficiency in SQL, with experience in Oracle databases preferred.
- • Linux/Unix skills: ability to create and modify shell scripts, perform basic system administration, and monitor performance using standard utilities.
- • Good to have knowledge in Perl, C/C++, Python, and ability to learn new programming languages.
- • Experience with ticket and queue management is preferred.
- • Experience in the telecommunications industry is preferred.
- • ITIL certification is an advantage.
🏖️ Benefits
- • Work from Home, in-office, or hybrid flexible work arrangements.
- • Healthcare benefits including Dental, Medical, and Vision coverage.
- • Paid Vacation, Volunteer, and Holiday Time Off.
- • Employee Belonging Groups to foster inclusion and community.
- • Access to additional perks and benefits via CSG careers portal.
Skills & Technologies
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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