Job Overview
Location
Brazil Remote
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • The Technical Support Analyst II role at CSG Systems International, Inc. is critical to ensuring the reliability and performance of CSG’s software products for global telecommunications clients, directly impacting customer satisfaction and operational continuity through expert troubleshooting and system maintenance.
- • Day-to-day responsibilities include providing Level 2 technical support to resolve production errors, designing and modifying CSG product applications, conducting system health checks, managing software releases via Jenkins/CI tools, performing testing and bug verification, updating support documentation in Remedy Knowledge Management, collaborating with R&D teams for escalations, ensuring compliance with SLAs and OLAs, and working in rotating shifts including on-call, weekends, and holidays.
- • CSG Systems International, Inc. is a global leader in customer engagement, billing, and revenue management solutions, serving major telecommunications and digital service providers for over 40 years; the company fosters a culture grounded in integrity, innovation, and impact, with a strong commitment to inclusion and employee empowerment.
- • In this role, you will deepen your expertise in enterprise software support, gain hands-on experience with Oracle databases and Unix/Linux systems, develop CI/CD pipeline skills using Jenkins, improve your incident management and documentation practices, and grow your ability to bridge technical and customer-facing teams—positioning you for advancement into senior support, DevOps, or product engineering roles.
🎯 Requirements
- • Degree or Diploma in IT, Computer Science, or Engineering
- • 3–5 years of experience in the software industry, with telecommunications industry experience preferred
- • Proficiency in Unix/Linux (shell scripting, basic administration, performance monitoring) and Oracle (SQL, PL/SQL)
- • Experience with Jenkins (CI/CD), Microsoft Office, and ticket/queue management systems
- • ITIL accreditation and AWS certifications are considered advantages
- • Ability to work in shifts, including on-call, 24/7 availability, weekends, and public holidays
🏖️ Benefits
- • Sulamerica Health and Dental coverage
- • Food/Meal Voucher and Child Care Assistance
- • Gympass, Language assistance, and access to a digital course platform
- • Birthday day off and 2 days of Volunteer Time Off per year
- • Vidalink benefits package
Skills & Technologies
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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